Best Issue Tracking Software for Small Businesses (Free & Paid)

Zendesk Suite is a customer service software that streamlines interactions between businesses and their customers. It offers a unified interface for managing customer support across multiple channels like email, chat, phone, and social media. The suite includes ticketing system features for efficient issue tracking and resolution. Key functionalities also encompass a knowledge base for self-servic... Read more about Zendesk Suite

GitHub is a cutting-edge platform widely used for code hosting and collaboration, making software development more efficient and accessible. It's a hub where developers store their code (repositories), track changes (version control), and collaborate with others. GitHub simplifies managing projects with features like issue tracking, feature requests, and task management. What sets it apart is its ... Read more about GitHub

HubSpot's Service Hub is an all-in-one platform that helps businesses provide exceptional customer service and support. With tools like ticketing, knowledge base, live chat, and customer feedback surveys, Service Hub enables businesses to streamline their support processes, improve customer satisfaction, and strengthen customer relationships. This user-friendly platform empowers businesses to del... Read more about HubSpot Service Hub

Salesforce Platform is a leading workflow management software designed to help businesses automate and optimize their business processes seamlessly. The platform offers a comprehensive suite of tools for designing, implementing, and managing workflows, ensuring that tasks are executed efficiently and consistently across the organization. With features such as drag-and-drop workflow builders, real-... Read more about Salesforce Platform

Jira from Atlassian is a popular project management tool widely used in app development. It facilitates collaboration among development teams, helping streamline the entire development lifecycle. In Jira, tasks are organized and tracked through customizable boards, making it easy to visualize the progress of the project. Teams can employ different workflows, such as Scrum or Kanban, to adapt to th... Read more about Jira

Zoho Bugtracker is a dynamic solution that helps streamline bug-tracking and project management. This platform empowers teams to efficiently identify, prioritize, and resolve software issues in a collaborative environment. With its intuitive interface, Zoho Bugtracker simplifies the bug reporting process, allowing users to submit detailed bug reports seamlessly. The tool facilitates clear communic... Read more about Zoho BugTracker

Zoho Projects is a versatile project management and collaboration tool that stands as a valuable asset for teams aiming to streamline workflows. This cloud-based platform offers many top-notch features like task management, time tracking, and team collaboration. Zoho Projects facilitates efficient project planning and execution, ensuring teams stay organized and meet deadlines. With its intuitive ... Read more about Zoho Projects

Zoho Desk is a customer service software designed to help businesses manage customer support activities efficiently. It offers a range of features including a ticketing system, which organizes customer inquiries from various channels into a single interface for easier tracking and response. The software also includes a help center, allowing customers to find answers on their own through knowledge ... Read more about Zoho Desk

Spiceworks Cloud Help Desk is a dynamic and user-friendly software solution tailored explicitly for IT support and management. One of its core features includes cloud-based architecture, ensuring accessibility and flexibility for teams across different locations. The software facilitates ticket management, enabling efficient tracking, prioritization, and resolution of IT issues. Its user-friendly ... Read more about Spiceworks Cloud Help Desk

SolarWinds Service Desk is an advanced, user-friendly software solution designed for efficient IT service management. Its comprehensive features allow seamless tracking and resolving of IT issues, making it ideal for businesses seeking streamlined IT workflows. Key features include automated ticketing, which simplifies incident reporting and resolution. The asset management tool tracks and manages... Read more about SolarWinds Service Desk

ServiceNow Customer Service Management is a dynamic software designed to revolutionize how businesses handle customer service. Ideal for companies of all sizes, it centralizes customer requests and inquiries from various channels into a single, easy-to-navigate platform. This feature ensures quick and effective responses, boosting customer satisfaction. The software excels in automating routine ta... Read more about ServiceNow Customer Service Management

Web Help Desk is a comprehensive help desk software designed to streamline and enhance customer support operations for businesses of all sizes. The platform offers a robust suite of tools for ticket management, knowledge base creation, live chat, and reporting, ensuring efficient and effective resolution of customer inquiries and issues. Web Help Desk’s intuitive interface allows support teams t... Read more about Web Help Desk

Remedyforce is a powerful help desk software solution designed to streamline IT service management for organizations of all sizes. Built on the Salesforce platform, Remedyforce offers a comprehensive suite of features for incident management, service request fulfillment, and change management. With its intuitive interface, IT teams can efficiently track and resolve issues, ensuring minimal downtim... Read more about Remedyforce

Freshservice is a dynamic platform designed to streamline and enhance your IT service management. It can allow you to automate tedious tasks for efficient issue resolution. It enables seamless collaboration among team members to foster a productive work environment. This platform provides a user-friendly interface so users can easily navigate and access the tool. Freshservice offers customizable f... Read more about Freshservice

Freshdesk is a cloud-based customer service software offering a suite of tools to streamline support processes. It features a multi-channel ticketing system, allowing teams to manage conversations from email, chat, phone, and social media in one place. The software includes automation tools to assign tickets to the right agents and prioritize urgent issues. Freshdesk's self-service options, like k... Read more about Freshdesk

Help Scout is a customer service software designed to provide an efficient and organized way for businesses to handle customer support. It's primarily known for its shared inbox feature, which allows support teams to manage all customer emails in one place. This helps ensure that no customer query is missed or overlooked. Help Scout also offers a knowledge base platform, enabling companies to crea... Read more about Help Scout

ManageEngine ServiceDesk Plus is a robust IT service management tool designed to simplify and enhance your support processes. It can efficiently handle diverse IT issues and allow quick resolutions through its user-friendly interface. The software provides customizable reports that offer valuable insights, enabling informed decision-making. Automation capabilities streamline routine tasks, offerin... Read more about ManageEngine ServiceDesk Plus

Sentry is a robust error-tracking and monitoring platform. The tool is designed and developed to help developers identify, prioritize, and resolve issues in their software applications. With a straightforward interface, Sentry simplifies the task of error detection and troubleshooting, making it accessible for users with diverse technical backgrounds. The platform provides real-time insights into ... Read more about Sentry

Bitrix24 is a versatile business management platform designed to streamline tasks and boost team collaboration. It serves as a centralized hub, integrating tools for communication, project management, and customer relationship management. With features like file sharing, automation, calendars, and task tracking, Bitrix24 simplifies daily operations for businesses of all sizes. Its user-friendly in... Read more about Bitrix24

Planio is a versatile Agile Project Management Tools Software designed to facilitate collaborative and efficient project management for teams of all sizes. With its intuitive interface, Planio offers a comprehensive suite of tools for planning, tracking, and executing projects using Agile methodologies such as Scrum and Kanban. The software supports features like task management, sprint planning, ... Read more about Planio

Wrike, a dynamic project management platform, revolutionizes team collaboration with its user-friendly features. Designed for simplicity, Wrike empowers teams to plan, track, and manage projects seamlessly. The platform's customizable dashboards offer real-time insights, enhancing decision-making processes. Wrike's flexibility adapts to various work styles, making it suitable for diverse teams and... Read more about Wrike

Kayako is a versatile customer service software that excels in providing a unified customer support experience. Its standout feature is the integration of multiple support channels, including email, live chat, and social media, into a single platform. This allows teams to track and manage customer interactions more effectively. The software's user-friendly interface and customizable dashboards mak... Read more about Kayako

Helix IM is a comprehensive bug tracking software designed to streamline the process of identifying, tracking, and resolving software defects. This platform offers a centralized system for teams to manage bug reports, enabling seamless communication among developers, testers, and project managers. With its intuitive interface, users can easily create, prioritize, and assign tasks related to bug fi... Read more about Helix IM

Enablon Incident Management is a robust Issue Tracking Software designed to help organizations manage and resolve incidents efficiently. The platform offers tools for logging, categorizing, and prioritizing incidents, ensuring that issues are addressed promptly and effectively. Enablon Incident Management features an intuitive interface that allows users to report incidents, assign tasks to releva... Read more about Enablon Incident Management

ClickUp is an all-in-one project management platform that caters to diverse team requirements. Its user-friendly interface simplifies task organization and collaboration. It also offers customizable views to adapt to different workflows. With features like Docs, Goals, and Time Tracking, ClickUp centralizes tools and eliminates the need for multiple applications. The platform fosters transparency ... Read more about ClickUp