Best ITSM Software for Small Businesses (Free & Paid)

Zendesk Suite is a customer service software that streamlines interactions between businesses and their customers. It offers a unified interface for managing customer support across multiple channels like email, chat, phone, and social media. The suite includes ticketing system features for efficient issue tracking and resolution. Key functionalities also encompass a knowledge base for self-servic... Read more about Zendesk Suite

Microsoft System Center is a comprehensive management suite designed to help IT administrators efficiently manage their IT environments. It offers a range of integrated solutions for managing data centers, client devices, and hybrid cloud environments. Key features include robust automation for streamlined operations, advanced monitoring for IT services and infrastructure, and consistent managemen... Read more about Microsoft System Center

IBM SevOne is a powerful network performance management software designed to provide organizations with real-time visibility into their IT infrastructure. This platform enables IT teams to monitor network performance, identify bottlenecks, and troubleshoot issues before they impact operations. With its intuitive dashboard, SevOne presents critical metrics and performance indicators, allowing users... Read more about IBM SevOne Network Performance Management

CA Service Desk Manager is a comprehensive IT service management (ITSM) tool designed to improve the efficiency and effectiveness of IT services in organizations. It excels in incident and problem management, swiftly addressing and resolving IT issues to minimize disruptions. The software is known for its robust change management capabilities, ensuring controlled and smooth transitions in IT envir... Read more about CA Service Desk Manager

OpsGenie is a cuttingedge emergency notification software designed to streamline communication and enhance response times during critical situations. It empowers organizations to effectively manage incidents by providing realtime alerts and notifications to designated teams. With its userfriendly interface, OpsGenie enables users to create customized alert policies, ensuring that the right people ... Read more about OpsGenie

Jira Service Management is a versatile tool designed for IT service management and customer support. It streamlines incident, problem, and change management, enabling teams to respond to and resolve issues efficiently. This platform integrates easily with other Jira products, fostering collaboration among development and operational teams. Key features include a customizable service desk, facilita... Read more about Jira Service Management

Zoho Assist is a versatile remote support software designed to facilitate seamless remote access and support for businesses of all sizes. This platform enables IT professionals to connect with clients or employees instantly, providing technical assistance from virtually anywhere. With its intuitive interface, Zoho Assist allows users to initiate remote sessions quickly, share screens, and resolve ... Read more about Zoho Assist

Spiceworks Cloud Help Desk is a dynamic and user-friendly software solution tailored explicitly for IT support and management. One of its core features includes cloud-based architecture, ensuring accessibility and flexibility for teams across different locations. The software facilitates ticket management, enabling efficient tracking, prioritization, and resolution of IT issues. Its user-friendly ... Read more about Spiceworks Cloud Help Desk

SolarWinds Service Desk is an advanced, user-friendly software solution designed for efficient IT service management. Its comprehensive features allow seamless tracking and resolving of IT issues, making it ideal for businesses seeking streamlined IT workflows. Key features include automated ticketing, which simplifies incident reporting and resolution. The asset management tool tracks and manages... Read more about SolarWinds Service Desk

SolarWinds Web Help Desk is a comprehensive and easy-to-use software designed for effective IT asset management and help desk operations. Its selling point feature is the automated ticketing system, which streamlines the process of tracking and resolving IT issues. The software allows easy integration with email systems, ensuring a seamless workflow. A notable aspect is its robust asset management... Read more about SolarWinds Web Help Desk

Web Help Desk is a comprehensive help desk software designed to streamline and enhance customer support operations for businesses of all sizes. The platform offers a robust suite of tools for ticket management, knowledge base creation, live chat, and reporting, ensuring efficient and effective resolution of customer inquiries and issues. Web Help Desk’s intuitive interface allows support teams t... Read more about Web Help Desk

BMC Helix ITSM is an advanced, cloud-based IT service management solution known for its adaptability and AI-driven capabilities. It stands out with its cognitive automation features, which utilize artificial intelligence to streamline and optimize IT service processes. The software is renowned for its incident and problem management efficiency, rapidly identifying and resolving IT issues to minimi... Read more about BMC Helix ITSM

BMC Helix Remedyforce is a cloud-based IT service management tool developed to optimize service delivery in modern IT environments. Its integration with Salesforce offers a robust platform for managing IT services, incidents, and requests. This software excels in automating service management processes, ensuring quick and efficient resolution of IT issues. Key features include incident and problem... Read more about BMC Helix Remedyforce

Remedyforce is a powerful help desk software solution designed to streamline IT service management for organizations of all sizes. Built on the Salesforce platform, Remedyforce offers a comprehensive suite of features for incident management, service request fulfillment, and change management. With its intuitive interface, IT teams can efficiently track and resolve issues, ensuring minimal downtim... Read more about Remedyforce

Freshservice is a dynamic platform designed to streamline and enhance your IT service management. It can allow you to automate tedious tasks for efficient issue resolution. It enables seamless collaboration among team members to foster a productive work environment. This platform provides a user-friendly interface so users can easily navigate and access the tool. Freshservice offers customizable f... Read more about Freshservice

ManageEngine ServiceDesk Plus is a robust IT service management tool designed to simplify and enhance your support processes. It can efficiently handle diverse IT issues and allow quick resolutions through its user-friendly interface. The software provides customizable reports that offer valuable insights, enabling informed decision-making. Automation capabilities streamline routine tasks, offerin... Read more about ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus MSP is an IT service management software specifically designed for managed service providers (MSPs). This platform enables MSPs to manage multiple clients with distinct service desks, streamline ticketing processes, and ensure efficient service delivery. It includes features such as incident management, problem resolution, asset tracking, and contract management, help... Read more about ManageEngine ServiceDesk Plus MSP

Cherwell Service Management software is a flexible IT service management software. Designed with a user-friendly interface, it streamlines IT workflows, making them more efficient and less complex. Its standout feature is the codeless design, allowing for easy customization without the need for deep technical knowledge. This means that adapting the software to fit specific business needs is straig... Read more about Cherwell Service Management

Ivanti Neurons for ITSM is an innovative software solution designed to modernize and automate IT service management. Its standout feature is the use of AI and machine learning, which significantly enhances service delivery and incident resolution. The software offers a self-service portal that empowers users with immediate access to services and information, reducing dependency on IT staff. Ivanti... Read more about Ivanti Neurons for ITSM

Wrike, a dynamic project management platform, revolutionizes team collaboration with its user-friendly features. Designed for simplicity, Wrike empowers teams to plan, track, and manage projects seamlessly. The platform's customizable dashboards offer real-time insights, enhancing decision-making processes. Wrike's flexibility adapts to various work styles, making it suitable for diverse teams and... Read more about Wrike

Kaseya BMS is a superb professional service automation software specifically tailored for IT service providers. Its primary strength lies in streamlining complex business processes, making it easier to manage projects, track time, and handle billing efficiently. The software integrates effortlessly with a range of IT tools, allowing for seamless workflow management. Kaseya BMS's user-friendly inte... Read more about Kaseya BMS

Network Detective Pro is a powerful network monitoring software designed to provide businesses with comprehensive insights into their IT infrastructure. It offers real-time monitoring of network devices, servers, and applications, ensuring that potential issues are identified and addressed before they affect performance. With features like automated network audits, security vulnerability assessmen... Read more about Network Detective Pro

ConnectWise Cybersecurity Management is a robust IT service management (ITSM) solution designed specifically for enhancing cybersecurity across organizations. This software offers a suite of tools to identify, monitor, and mitigate cyber risks in real-time. With features like centralized threat intelligence, vulnerability scanning, and automated patch management, ConnectWise ensures that IT enviro... Read more about ConnectWise Cybersecurity Management

Autotask PSA (Professional Services Automation) is a comprehensive, cloud-powered software tailored for IT service providers. Its main strength lies in unifying all core business operations into a single, integrated platform. The software excels in service desk management, providing efficient tools for ticketing, tracking, and resolving IT issues. A key feature is its project management capability... Read more about Autotask PSA

TeamDynamix IT Service Management is a cloud-based solution tailored for higher education and public sector organizations, focusing on simplicity and collaboration. Its standout feature is the no-code/low-code environment, which allows for easy customization and adaptation to specific organizational needs without extensive technical knowledge. The software excels in streamlining IT service process... Read more about TeamDynamix IT Service Management