Best Knowledge Management Software for Small Businesses (Free & Paid)

Zendesk Suite is a customer service software that streamlines interactions between businesses and their customers. It offers a unified interface for managing customer support across multiple channels like email, chat, phone, and social media. The suite includes ticketing system features for efficient issue tracking and resolution. Key functionalities also encompass a knowledge base for self-servic... Read more about Zendesk Suite

Microsoft SharePoint is a collaborative platform widely used for efficient teamwork within organizations. It helps people share and manage content, knowledge, and applications for seamless collaboration. With features like document storage, version control, and easy access, SharePoint simplifies file management. It enables teams to create, edit, and share documents in real-time, fostering collabor... Read more about Microsoft SharePoint

Microsoft Viva Engage is a community and employee engagement platform that fosters communication, collaboration, and connection within organizations. Part of the Microsoft Viva suite, Viva Engage allows employees to share ideas, ask questions, and interact with colleagues across different departments and locations. The platform includes features such as community-building tools, employee recogniti... Read more about Microsoft Viva Engage

HubSpot's Service Hub is an all-in-one platform that helps businesses provide exceptional customer service and support. With tools like ticketing, knowledge base, live chat, and customer feedback surveys, Service Hub enables businesses to streamline their support processes, improve customer satisfaction, and strengthen customer relationships. This user-friendly platform empowers businesses to del... Read more about HubSpot Service Hub

IBM Enterprise Content Management is a robust document management software solution designed to help organizations efficiently manage their digital content and workflows. This platform provides tools for capturing, organizing, and storing documents securely while ensuring compliance with regulatory requirements. IBM ECM offers advanced search capabilities, enabling users to locate and retrieve doc... Read more about IBM Enterprise Content Management

Salesforce Service Cloud is a customer service application that combines various support features into one platform. It offers a comprehensive ticketing system that handles customer inquiries from multiple channels, like email, phone, and social media. The platform includes a knowledge base for self-service support, allowing customers to find answers quickly. Live agent chat and AI-powered chatbot... Read more about Salesforce Service Cloud

Elsevier Knovel is a knowledge management software designed to help engineers, scientists, and technical professionals access and manage critical technical information. The platform provides an extensive library of reference materials, including scientific journals, textbooks, standards, and industry reports, helping users stay informed and make data-driven decisions. Elsevier Knovel features adva... Read more about Elsevier Knovel

Jira Service Management is a versatile tool designed for IT service management and customer support. It streamlines incident, problem, and change management, enabling teams to respond to and resolve issues efficiently. This platform integrates easily with other Jira products, fostering collaboration among development and operational teams. Key features include a customizable service desk, facilita... Read more about Jira Service Management

Confluence is a collaborative workspace that helps teams organize and share information efficiently. It's a central hub where you can create, store, and manage documents and notes. The platform allows easy creation of pages and blogs, useful for team updates or project plans. Confluence integrates with Jira, a plus for tracking project progress. It supports real-time editing, making team collabora... Read more about Confluence

Enterprise Private Cloud is an innovative knowledge management software designed to centralize information and streamline collaboration within organizations. This platform offers a comprehensive suite of tools that enable users to create, share, and manage knowledge assets efficiently. With Enterprise Private Cloud, organizations can store documents, policies, and procedures in a secure environmen... Read more about Enterprise Private Cloud

Zoho Desk is a customer service software designed to help businesses manage customer support activities efficiently. It offers a range of features including a ticketing system, which organizes customer inquiries from various channels into a single interface for easier tracking and response. The software also includes a help center, allowing customers to find answers on their own through knowledge ... Read more about Zoho Desk

HighQ is a legal case management software that helps law firms and legal departments manage their cases, documents, and clients more efficiently. The platform offers tools for task management, document collaboration, and secure communication, allowing legal professionals to work seamlessly with clients and colleagues. HighQ also includes features for billing, time tracking, and reporting, ensuring... Read more about HighQ

MediaWiki is an open-source knowledge management software that powers some of the world’s largest collaborative knowledge databases, including Wikipedia. It enables organizations to create a centralized knowledge base where users can easily create, edit, and organize information. MediaWiki’s robust versioning and revision history features allow users to track changes, ensuring transparency and... Read more about MediaWiki

Notion is like a digital workspace where you can jot down notes, plan your tasks, and keep everything organized in one spot. It's great for both solo projects and team collaborations. You can set up pages however you like - kind of like a digital notebook with superpowers. There's a bunch of templates to help you get started, whether you're planning a trip or managing a big project. Plus, you can ... Read more about Notion

Elastic Enterprise Search is a powerful insight engine designed to provide organizations with intuitive, scalable search capabilities across various data sources. By centralizing access to data from internal systems, documents, and external content, it enables users to quickly find relevant information and gain actionable insights. The software’s AI-driven algorithms enhance search accuracy, del... Read more about Elastic Enterprise Search

SolarWinds Service Desk is an advanced, user-friendly software solution designed for efficient IT service management. Its comprehensive features allow seamless tracking and resolving of IT issues, making it ideal for businesses seeking streamlined IT workflows. Key features include automated ticketing, which simplifies incident reporting and resolution. The asset management tool tracks and manages... Read more about SolarWinds Service Desk

Attivio is an advanced business intelligence (BI) platform that empowers organizations to harness the full potential of their data. With its cutting-edge AI-powered search and analytics capabilities, Attivio enables businesses to uncover hidden insights, identify trends, and make informed decisions faster. The software combines structured and unstructured data from multiple sources into a unified ... Read more about Attivio

ServiceNow Customer Service Management is a dynamic software designed to revolutionize how businesses handle customer service. Ideal for companies of all sizes, it centralizes customer requests and inquiries from various channels into a single, easy-to-navigate platform. This feature ensures quick and effective responses, boosting customer satisfaction. The software excels in automating routine ta... Read more about ServiceNow Customer Service Management

Remedyforce is a powerful help desk software solution designed to streamline IT service management for organizations of all sizes. Built on the Salesforce platform, Remedyforce offers a comprehensive suite of features for incident management, service request fulfillment, and change management. With its intuitive interface, IT teams can efficiently track and resolve issues, ensuring minimal downtim... Read more about Remedyforce

Freshdesk is a cloud-based customer service software offering a suite of tools to streamline support processes. It features a multi-channel ticketing system, allowing teams to manage conversations from email, chat, phone, and social media in one place. The software includes automation tools to assign tickets to the right agents and prioritize urgent issues. Freshdesk's self-service options, like k... Read more about Freshdesk

GitBook is a modern knowledge management platform that uniquely combines ease of use with powerful version control capabilities. It's particularly favored by software teams for creating and maintaining technical documentation, user manuals, and API references. GitBook's integration with GitHub allows for seamless synchronization and collaboration, ensuring that documentation evolves alongside code... Read more about GitBook

Help Scout is a customer service software designed to provide an efficient and organized way for businesses to handle customer support. It's primarily known for its shared inbox feature, which allows support teams to manage all customer emails in one place. This helps ensure that no customer query is missed or overlooked. Help Scout also offers a knowledge base platform, enabling companies to crea... Read more about Help Scout

ManageEngine ServiceDesk Plus is a robust IT service management tool designed to simplify and enhance your support processes. It can efficiently handle diverse IT issues and allow quick resolutions through its user-friendly interface. The software provides customizable reports that offer valuable insights, enabling informed decision-making. Automation capabilities streamline routine tasks, offerin... Read more about ManageEngine ServiceDesk Plus

Bitrix24 is a versatile business management platform designed to streamline tasks and boost team collaboration. It serves as a centralized hub, integrating tools for communication, project management, and customer relationship management. With features like file sharing, automation, calendars, and task tracking, Bitrix24 simplifies daily operations for businesses of all sizes. Its user-friendly in... Read more about Bitrix24

Planio is a versatile Agile Project Management Tools Software designed to facilitate collaborative and efficient project management for teams of all sizes. With its intuitive interface, Planio offers a comprehensive suite of tools for planning, tracking, and executing projects using Agile methodologies such as Scrum and Kanban. The software supports features like task management, sprint planning, ... Read more about Planio