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Oracle B2C Service Overview

Oracle B2C Service is a comprehensive help desk software designed to enhance customer support and engagement for businesses. This platform offers a suite of tools for managing customer interactions, tracking issues, and providing timely resolutions. With an intuitive interface, Oracle B2C Service allows support teams to create and manage support tickets, monitor response times, and ensure high-quality service delivery. The software includes robust analytics features, providing insights into customer satisfaction, support performance, and operational efficiency. Additionally, Oracle B2C Service supports multi-channel engagement, allowing customers to reach out for support via email, chat, social media, and phone. By leveraging this software, organizations can enhance their customer service processes, improve response times, and drive customer satisfaction. Oracle B2C Service is essential for businesses seeking to optimize their help desk operations.

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Oracle B2C Service Screenshot & Video

Contact Details

  • Vendor Name Oracle
  • Founded 1977
  • Location United States

Support

  • 24x7 Support 24x7 Support
  • Email Email

Training

  • Live Online Live Online
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Consumer Services, Higher Education, Pharmaceuticals, Retail

Oracle B2C Service Features

  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control
  • Call Recording
  • Computer Telephony Integration
  • Call Routing
  • Call Monitoring
  • Call Logging
  • Call Center Management
  • Activity Dashboard
  • Call Tracking
  • Callback Scheduling
  • Progressive Dialer
  • Manual Dialer
  • Call Transfer
  • Voice Mail
  • Contact Management
  • Inbound Call Center
  • Chat/Messaging
  • Outbound Call Center
  • Alerts/Escalation
  • CRM
  • Multi-Channel Communication
  • IVR/Voice Recognition
  • Call Scripting
  • Caller ID
  • Automatic Call Distribution
  • Queue Management
  • Call Reporting
  • Auto-Dialer
  • Blended Call Center
  • Predictive Dialer
  • Interaction Tracking
  • Automated Routing
  • Quality Management
  • Queue Management
  • IVR/Voice Recognition
  • Computer Telephony Integration
  • Collaboration Tools
  • Agent Interface
  • Chatbot
  • Auto-Dialer
  • Reporting/Analytics
  • Workforce Management

Oracle B2C Service Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • NA

Oracle B2C Service FAQs

  • No, Oracle B2C Service does not offer a free version.

  • Yes, Oracle B2C Service offers a free trial.

  • No, Credit Card details are not required for the Oracle B2C Service trial.

  • No, Oracle B2C Service does not offer an API.

  • Oracle B2C Service offers support with the following options:
    • 24x7 Support , Email

  • Oracle B2C Service offers training with the following options:
    • Live Online , Documentation

  • Oracle B2C Service supports the following languages:
    • English

  • Following are the typical users of the Oracle B2C Service:
    • Self-Employed , Small-Business , Midsize-Business

  • Oracle B2C Service supports the following deployment:
    • Cloud Hosted

  • Oracle B2C Service supports the following devices and operating systems:
    • Web-Based