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Sprinklr Overview

Sprinklr is an all-encompassing social media analytics tool designed to empower brands to optimize their online engagement and marketing strategies. This powerful platform offers comprehensive insights into social media performance, enabling businesses to track key performance indicators (KPIs) across multiple channels. Sprinklr’s user-friendly interface allows for real-time monitoring of audience interactions, ensuring that marketers can adapt their strategies quickly based on data-driven insights. The software’s advanced reporting features provide visual analytics, making it easier to identify trends, measure campaign effectiveness, and understand customer sentiment. Additionally, Sprinklr integrates seamlessly with popular social media networks, creating a unified approach to social media management.

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Contact Details

  • Vendor Name Sprinklr
  • Founded 2007
  • Location United States

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • In-person In-person
  • Live Online Live Online
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Computer Networking, Consumer Services, Marketing & Advertising, Non-profit Organization Management

Sprinklr Features

  • Sentiment Analysis
  • Campaign Management
  • Visual Analytics
  • Review Generation
  • Keyword Tracking
  • Widgets
  • Real Time Notifications
  • Engagement Tracking
  • Review Monitoring
  • SEO Management
  • Response Management
  • Social Media Integration
  • Content Management
  • SMS Messaging
  • Brand Tracking
  • Surveys & Feedback
  • Campaign Analytics
  • Multi-Location
  • Review Request
  • Review Notification
  • Customer Experience Management
  • Review Display
  • Review Sharing
  • Hashtag Tracking
  • Post Scheduling
  • Complaint Management
  • Social Media Monitoring
  • Performance Metrics
  • Appointment Management
  • Real Time Notifications
  • Customer Segmentation
  • Employee Management
  • Queue Management
  • Virtual Assistant
  • Customer History
  • Call Routing
  • SMS Messaging
  • Email Management
  • Voice Mail
  • Call Center Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Live Chat
  • Activity Tracking
  • Self Service Portal
  • Alerts/Escalation
  • Auto-Responders
  • Support Ticket Management
  • Engagement Tracking
  • Surveys & Feedback
  • Social Media Integration
  • Contact Management
  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control
  • Lead Management
  • Activity Dashboard
  • Campaign Management
  • Data Import/Export
  • Campaign Segmentation
  • Contact Database
  • Campaign Planning
  • Multi-Channel Marketing
  • Channel Management
  • Reporting & Statistics
  • Lead Capture
  • Campaign Scheduling
  • Drip Campaigns
  • Lead Generation
  • Engagement Tracking
  • Conversion Rate Optimization
  • Visual Analytics
  • Click Tracking
  • Auto-Responders
  • Template Management
  • Customer Segmentation
  • Multi-Campaign
  • Campaign Analytics
  • Social Media Integration
  • Email Marketing
  • AB Testing
  • Content Management
  • Categorization/Grouping
  • Filtering
  • Campaign Management
  • Reporting & Statistics
  • Audience Targeting
  • Social Media Integration
  • Social Promotion
  • Template Management
  • SEO Management
  • Conversion Tracking
  • Activity Dashboard
  • Campaign Planning
  • Editorial Calendar
  • Content Library
  • Drag & Drop
  • Publish Scheduling
  • Content Management
  • Campaign Analytics
  • Multi-Channel Campaigns
  • Engagement Tracking
  • Social Media Monitoring
  • Email Marketing
  • Automated Publishing
  • Campaign Analytics
  • Commenting/Notes
  • Tagging
  • Contact Management
  • Social Media Monitoring
  • Performance Metrics
  • Campaign Planning
  • Multi-Campaign
  • Content Management
  • Social Promotion
  • Multi-Channel Marketing
  • Image Library
  • Post Scheduling
  • Email Marketing
  • Conversion Tracking
  • Campaign Management
  • Drag & Drop
  • Reporting/Analytics
  • Engagement Tracking
  • Multi-Channel Management
  • Content Library
  • AB Testing
  • Multi-Account Management
  • Social Media Integration
  • Calendar Management
  • Trend Analysis
  • Customer Segmentation
  • Keyword Filtering
  • Automated Scheduling
  • Click Tracking
  • Call Recording
  • Computer Telephony Integration
  • Call Routing
  • Call Monitoring
  • Call Logging
  • Call Center Management
  • Activity Dashboard
  • Call Tracking
  • Callback Scheduling
  • Progressive Dialer
  • Manual Dialer
  • Call Transfer
  • Voice Mail
  • Contact Management
  • Inbound Call Center
  • Chat/Messaging
  • Outbound Call Center
  • Alerts/Escalation
  • CRM
  • Multi-Channel Communication
  • IVR/Voice Recognition
  • Call Scripting
  • Caller ID
  • Automatic Call Distribution
  • Queue Management
  • Call Reporting
  • Auto-Dialer
  • Blended Call Center
  • Predictive Dialer
  • Interaction Tracking
  • Churn Management
  • Engagement Tracking
  • Email Management
  • Social Media Integration
  • CRM
  • Multi-Language
  • Real Time Analytics
  • Campaign Management
  • Content Management
  • Event Triggered Actions
  • Feedback Management
  • Multi-Channel Communication
  • Customer Database
  • Surveys & Feedback
  • Customer Experience Management
  • Communication Management
  • Live Chat
  • Customer Segmentation
  • Visual Analytics
  • Customer History
  • Customer Portal
  • Sentiment Analysis
  • Trend Analysis
  • Survey/Poll Management
  • Data Visualization
  • Reporting/Analytics
  • Chat/Messaging
  • CRM
  • Feedback Management
  • Customer Segmentation
  • Customer Database
  • SMS Messaging
  • Visual Analytics
  • Email Management
  • Engagement Tracking
  • Multi-Channel Communication
  • Complaint Monitoring
  • Customer Experience Management
  • Sentiment Analysis
  • Performance Metrics
  • Social Media Integration
  • Customer Journey Mapping
  • NPS Survey
  • CES Survey
  • CSAT Survey
  • Referral Tracking
  • Commission Management
  • Contact Database
  • Lead Qualification
  • Contact Management
  • Campaign Management
  • Access Controls/Permissions
  • Client Management
  • Email Marketing
  • Pipeline Management
  • Lead Management
  • Activity Dashboard
  • Lead Nurturing
  • Interaction Tracking
  • Reporting/Analytics
  • Activity Tracking
  • Document Management
  • Appointment Management
  • Alerts/Notifications
  • Calendar Management
  • Lead Generation
  • Lead Distribution
  • Client/Property Matching
  • Task Management
  • Segmentation
  • Lead Capture
  • Email Tracking
  • For Real Estate
  • Property Database
  • Omnichannel Communications
  • Lead Capture
  • Customer Support
  • Lead Nurturing
  • Activity Dashboard
  • Data Visualization
  • Brand Tracking
  • Contact Management
  • Customer Engagement
  • Social Media Monitoring
  • Social Promotion
  • Sales Pipeline Management
  • Email Marketing
  • Reporting/Analytics
  • Tagging
  • Communication Management
  • Audience Targeting
  • Marketing Automation
  • Calendar Management
  • Content Management
  • Sentiment Analysis
  • Task Management
  • Customer Database
  • Social Media Integration
  • Live Chat
  • Email Tracking
  • CRM
  • Customer Social Profiles
  • Collaboration Tools
  • Engagement Tracking
  • Reporting/Analytics
  • Social Media Integration
  • Paper-Based
  • Data Import/Export
  • Multi-Language
  • Benchmarking
  • Question Branching
  • Template Management
  • Statistical Analysis
  • Phone-Based
  • Real Time Data
  • Customer Segmentation
  • Survey Builder
  • Face-to-Face
  • Multi-Channel Distribution
  • Customizable Questions
  • Monitoring
  • Panel Management
  • Survey/Poll Management
  • Drag & Drop
  • Trend Analysis
  • Question Library
  • Email Management
  • Sentiment Analysis
  • Conditional Logic
  • Activity Tracking
  • Charting
  • Multiple User Accounts
  • Change Management
  • Fulfillment Distribution
  • Collaboration Tools
  • Visual Analytics
  • Commenting/Notes
  • Image Editing
  • Campaign Management
  • Metadata Management
  • Digital Asset Management
  • Customizable Branding
  • Version Control
  • Search/Filter
  • Approval Process Control
  • Template Management
  • Artwork Management
  • Content Library
  • Document Storage
  • Content Management
  • Social Media Integration
  • Brand Guidelines
  • Image Library
  • File Management
  • Advocate Management
  • Customer Advocacy
  • Campaign Management
  • Engagement Tracking
  • Nonprofit Advocacy
  • Rewards Management
  • Event Triggered Actions
  • Forms Management
  • Lead Management
  • List Management
  • Multi-Channel Marketing
  • Landing Pages/Web Forms
  • Behavior Analytics
  • Dynamic Content
  • Lead Nurturing
  • Progressive Dialer
  • Power Dialer
  • Computer Telephony Integration
  • Preview Dialer
  • IVR/Voice Recognition
  • Automatic Call Distribution
  • Campaign Management
  • Call Scripting
  • Call Routing
  • Voice Mail
  • Call Recording
  • Call Transfer
  • Caller ID
  • Predictive Dialer
  • Call Center Management
  • Reporting/Analytics
  • Call Monitoring
  • Employee Scheduling
  • Labor Forecasting
  • Performance Metrics
  • Productivity Analysis
  • Reporting/Analytics
  • Agent Interface
  • Call Recording
  • Compliance Management
  • Customer Experience Management
  • Queue Management
  • Employee Coaching Tools
  • Quality Management
  • Leave Tracking
  • Call Monitoring
  • For Call Centers
  • Intraday Management
  • Natural Language Processing
  • Automated Responses
  • Virtual Assistant
  • Chatbot
  • AI/Machine Learning
  • Query Suggestions
  • Customer Support
  • Language Detection
  • Pre-Configured Bot
  • Code-free Development
  • Automated Routing
  • Augmented Analytics
  • Transfers/Routing
  • Lead Qualification
  • Customizable Branding
  • Lead Capture
  • For Sales/Marketing
  • Social Media Monitoring
  • Activity Dashboard
  • Benchmarking
  • Search/Filter
  • Alerts/Notifications
  • Data Visualization
  • Customer Profiles
  • Forecasting
  • Trend Analysis
  • Sentiment Analysis
  • SEO Management
  • Monitoring
  • Engagement Tracking
  • Customer Segmentation
  • Keyword Tracking
  • Real-Time Analytics
  • Competitive Analysis
  • Third-Party Integrations
  • Real Time Comparisons
  • Website Monitoring
  • API
  • Reporting/Analytics
  • Performance Metrics
  • Data Import/Export
  • Automated Routing
  • Quality Management
  • Queue Management
  • IVR/Voice Recognition
  • Computer Telephony Integration
  • Collaboration Tools
  • Agent Interface
  • Chatbot
  • Auto-Dialer
  • Reporting/Analytics
  • Workforce Management
  • Quality Management
  • Employee Coaching Tools
  • Customer Experience Management
  • Call Recording
  • Reporting/Analytics
  • Process/Workflow Automation
  • Third-Party Integrations
  • Multi-Channel Communication
  • Activity Dashboard
  • KPI Monitoring
  • Multiple Scoring Models
  • Customer Surveys
  • Feedback Management
  • Agent Interface
  • Sentiment Analysis
  • Contextual Guidance
  • Live Chat
  • Multi-Channel Communication
  • Pre-Configured Bot
  • For Developers
  • Multi-Language
  • Code-free Development
  • Speech Synthesis
  • Sentiment Analysis
  • Speech Recognition
  • Intent Recognition
  • Reporting/Analytics
  • Chatbot
  • Surveys & Feedback
  • Dashboard
  • Data Visualization
  • Text Analysis
  • Reporting/Analytics
  • Customer Segmentation
  • Negative Feedback Management
  • Engagement Tracking
  • Real-Time Notifications
  • Knowledge Management
  • Customizable Templates
  • Customizable Fields
  • Survey/Poll Management
  • Feedback Management
  • Customizable Forms
  • Multi-Channel Data Collection
  • NPS Survey Structure
  • Activity Planning
  • Content Management
  • Brand Management
  • Digital Asset Management
  • Strategic Planning
  • Approval Workflow
  • Expense Management
  • Marketing Calendar
  • Budgeting/Forecasting
  • ROI Tracking
  • Layout & Design
  • Customizable Branding
  • Collaboration Tools
  • Cataloging/Categorization
  • Campaign Management
  • Subscription Management
  • Circulation Management
  • Reporting & Statistics
  • Image Editing
  • Advertising Management
  • SEO Management
  • Brand Tracking
  • Sentiment Analysis
  • Data Visualization
  • Keyword Filtering
  • Reporting/Analytics
  • Negative Feedback Management
  • Trend Analysis
  • Social Media Monitoring
  • Multi-Channel Data Collection
  • Hashtag Tracking
  • Audience Analytics
  • Campaign Analytics
  • Competitor Monitoring
  • Performance Metrics
  • Multi-Channel Data Collection
  • Engagement Tracking
  • Lead Attribution
  • Campaign Analytics
  • Influencer Tracking
  • Post Scheduling
  • Customizable Reports
  • Competitor Monitoring
  • Engagement Tracking
  • Tagging
  • Image Library
  • Customer Engagement
  • @mentions
  • Reporting/Analytics
  • Keyword Tracking
  • Brand Tracking
  • Post Scheduling
  • Alerts/Notifications
  • Automated Publishing
  • Multi-Account Management
  • Social Media Integration
  • Campaign Management
  • Multi-Campaign
  • Collaboration Tools
  • Calendar Management
  • Competitive Analysis
  • Trend Analysis
  • Customizable Reports
  • Audience Targeting
  • Social Media Integration
  • Performance Metrics
  • Impact Measurement
  • Visual Analytics
  • Reputation Management
  • Real-Time Notifications
  • Reporting & Statistics
  • Campaign Analytics
  • Sentiment Analysis
  • Customer Engagement
  • Engagement Tracking
  • Content Management
  • Influencer Tracking
  • Dashboard
  • Multi-Channel Data Collection
  • Real-Time Chat
  • Activity Dashboard
  • Real-Time Notifications
  • Event Management
  • Reporting & Statistics
  • Mobile Access
  • Advertising Management
  • Drag & Drop
  • Social Promotion
  • Data Security
  • Engagement Tracking
  • Media Library
  • Content Management
  • Tagging
  • Monitoring
  • Blogs
  • Alerts/Notifications
  • Social Media Integration
  • Chat/Messaging
  • @mentions
  • Social Media Monitoring
  • Content Management
  • Compliance Management
  • Lead Engagement
  • Content Discovery
  • Performance Metrics
  • Pre-Approved Content Library
  • Employee Advocacy
  • Single Sign On
  • Automated Publishing
  • Gamification
  • Data Security
  • Natural Language Processing
  • Sentiment Analysis
  • Predictive Analytics
  • Surveys & Feedback
  • Call Recording
  • Automatic Transcription
  • Customer Experience Management
  • Call Center Management
  • Self-Service Search
  • IVR/Voice Recognition
  • Call Screening
  • Caller ID
  • Call Routing
  • Call Monitoring
  • Contact Management
  • SIP Trunking
  • Computer Telephony Integration
  • Call Recording
  • Call Center Management
  • Call Transfer
  • Reporting & Statistics
  • Auto-Dialer
  • Automatic Call Distribution
  • Mobile Access
  • Voice Mail
  • Call Tracking
  • Queue Management
  • Email Management
  • Service Level Agreement (SLA) Management
  • CRM
  • Live Chat
  • Knowledge Base Management
  • Customer Database
  • Reporting/Analytics
  • Multi-Channel Communication
  • Inventory Management
  • Chatbot

Sprinklr Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Annual Subscription Annual Subscription

Sprinklr FAQs

  • No, Sprinklr does not offer a free version.

  • Yes, Sprinklr offers a free trial.

  • No, Credit Card details are not required for the Sprinklr trial.

  • Sprinklr supports the following payment frequencies:

    • Annual Subscription

  • No, Sprinklr does not offer an API.

  • Sprinklr offers support with the following options:
    • 24x7 Support , Email , Knowledge Base , FAQs/Forum

  • Sprinklr offers training with the following options:
    • In-person , Live Online , Documentation , Videos

  • Sprinklr supports the following languages:
    • English

  • Following are the typical users of the Sprinklr:
    • Self-Employed , Small-Business , Midsize-Business

  • Sprinklr supports the following deployment:
    • Cloud Hosted

  • Sprinklr supports the following devices and operating systems:
    • Web-Based , iPhone , Android