SolarWinds Web Help Desk logo

SolarWinds Web Help Desk Claim

Affordable Help Desk Ticketing and Asset Management Software.

  Write a Review Visit Website  

SolarWinds Web Help Desk Overview

SolarWinds Web Help Desk is a comprehensive and easy-to-use software designed for effective IT asset management and help desk operations. Its selling point feature is the automated ticketing system, which streamlines the process of tracking and resolving IT issues. The software allows easy integration with email systems, ensuring a seamless workflow. A notable aspect is its robust asset management capability, which helps in efficiently tracking hardware and software inventories. The intuitive interface simplifies navigation and task management for users of all levels. SolarWinds Web Help Desk also includes a robust knowledge base for quick access to common solutions, which helps reduce repetitive inquiries. It's highly customizable, making it suitable for various business sizes and needs, and aids in enhancing overall IT service efficiency.

Read More

SolarWinds Web Help Desk Screenshot & Video

Contact Details

  • Vendor Name SolarWinds
  • Founded 1999
  • Location United States
  • Employees 1000+

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android
  • Mac Mac

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Languages Supported

Chinese, English, French, German, Japanese, Korean, Portuguese

Industries

Information Technology & Services

SolarWinds Web Help Desk Features

  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control
  • Service Catalog
  • Alerts/Escalation
  • Multi-Channel Communication
  • Configuration Management
  • Inventory Management
  • Approval Process Control
  • Contract/License Management
  • Asset Tracking
  • Prioritization
  • Activity Tracking
  • Change Management
  • Knowledge Base Management
  • Self Service Portal
  • Incident Management
  • Alerts/Notifications
  • Chat/Messaging
  • Project Management
  • SLA Management
  • Access Controls/Permissions
  • Problem Management
  • Availability Management
  • Support Ticket Management
  • Surveys & Feedback
  • Help Desk Management
  • Capacity Management
  • Release Management
  • Asset Lifecycle Management
  • Task Management
  • Audit Trail
  • Remote Access & Monitoring

SolarWinds Web Help Desk Pricing

Pricing Type

  • Pricing Type Flat Rate

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial 14 Days

Free Version

  • NA

Payment Frequency

  • One-Time Payment One-Time Payment
Pricing Page  

Plans & Packages

Technicians (501 +)

$$ 574 One-time

SolarWinds Web Help Desk FAQs

  • No, SolarWinds Web Help Desk does not offer a free version.

  • Yes, SolarWinds Web Help Desk offers a free trial.

  • No, Credit Card details are not required for the SolarWinds Web Help Desk trial.

  • SolarWinds Web Help Desk offers the following pricing plans & packages:

    Technicians (501 +)

    $$ 574 One-time

  • SolarWinds Web Help Desk supports the following payment frequencies:

    • One-Time Payment

  • Yes, SolarWinds Web Help Desk offers an API.

  • SolarWinds Web Help Desk offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base

  • SolarWinds Web Help Desk offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • SolarWinds Web Help Desk supports the following languages:
    • Chinese , English , French , German , Japanese , Korean , Portuguese

  • Following are the typical users of the SolarWinds Web Help Desk:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • SolarWinds Web Help Desk supports the following deployment:
    • Cloud Hosted

  • SolarWinds Web Help Desk supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Mac