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Web Help Desk Overview

Web Help Desk is a comprehensive help desk software designed to streamline and enhance customer support operations for businesses of all sizes. The platform offers a robust suite of tools for ticket management, knowledge base creation, live chat, and reporting, ensuring efficient and effective resolution of customer inquiries and issues. Web Help Desk’s intuitive interface allows support teams to easily create, prioritize, and track support tickets, ensuring that customer requests are handled promptly and accurately. Advanced features such as automated ticket routing, SLA management, and multi-channel support (including email, phone, and live chat) enhance the efficiency and responsiveness of support operations. The software supports the creation of a self-service knowledge base, enabling customers to find answers to common questions and issues independently, reducing the volume of support tickets and improving customer satisfaction. Additionally, Web Help Desk offers robust analytics and reporting capabilities, providing insights into support performance, ticket trends, and customer satisfaction levels, allowing businesses to identify areas for improvement and optimize their support strategies. The platform integrates seamlessly with popular CRM, email marketing, and collaboration tools, ensuring a unified approach to customer relationship management and support. Features like customizable workflows, automated responses, and template creation streamline support processes, reducing manual effort and enhancing consistency in customer interactions. With robust security measures, including data encryption and user access controls, Web Help Desk ensures the protection of sensitive customer information and compliance with data protection regulations. Ideal for customer support teams, IT help desks, and businesses seeking to enhance their customer service operations, Web Help Desk empowers organizations to deliver exceptional customer support, improve operational efficiency, and drive customer loyalty through a reliable and user-friendly help desk software solution.

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Contact Details

  • Vendor Name SolarWinds
  • Founded 1999
  • Location United States

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • iPhone iPhone
  • Windows Windows
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

Albanian, Arabic, Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Georgian, German, Hebrew, Hungarian, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Turkish, Chinese (Simplified), Fijian

Industries

Government Relations, Hospitality, Information Technology & Services, Insurance

Web Help Desk Features

  • Performance Metrics
  • Appointment Management
  • Real Time Notifications
  • Customer Segmentation
  • Employee Management
  • Queue Management
  • Virtual Assistant
  • Customer History
  • Call Routing
  • SMS Messaging
  • Email Management
  • Voice Mail
  • Call Center Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Live Chat
  • Activity Tracking
  • Self Service Portal
  • Alerts/Escalation
  • Auto-Responders
  • Support Ticket Management
  • Engagement Tracking
  • Surveys & Feedback
  • Social Media Integration
  • Contact Management
  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control
  • Service Catalog
  • Alerts/Escalation
  • Multi-Channel Communication
  • Configuration Management
  • Inventory Management
  • Approval Process Control
  • Contract/License Management
  • Asset Tracking
  • Prioritization
  • Activity Tracking
  • Change Management
  • Knowledge Base Management
  • Self Service Portal
  • Incident Management
  • Alerts/Notifications
  • Chat/Messaging
  • Project Management
  • SLA Management
  • Access Controls/Permissions
  • Problem Management
  • Availability Management
  • Support Ticket Management
  • Surveys & Feedback
  • Help Desk Management
  • Capacity Management
  • Release Management
  • Asset Lifecycle Management
  • Task Management
  • Audit Trail
  • Remote Access & Monitoring
  • Task Scheduling
  • Task Editing/Updating
  • Task Progress Tracking
  • Commenting/Notes
  • Calendar Management
  • Real Time Notifications
  • Gantt/Timeline View
  • Create Subtasks
  • Gamification
  • Activity Tracking
  • Prioritization
  • Collaboration Tools
  • To-Do List
  • Project Planning
  • Reporting/Analytics
  • Document Management
  • Task Board View
  • Alerts/Notifications
  • Assignment Management
  • Status Tracking
  • Email Management
  • Recurring Tasks
  • Project Tracking
  • Time Tracking
  • Task Tagging
  • Deadline Management
  • File Management
  • Spreadsheet View
  • Parent Task
  • Search/Filter
  • Issue Scheduling
  • Customizable Reports
  • Real Time Notifications
  • Chat/Messaging
  • Help Desk Management
  • Assignment Management
  • Task Management
  • Collaboration Tools
  • Role-Based Permissions
  • Commenting/Notes
  • Ticket Management
  • Alerts/Notifications
  • Projections
  • Multi-Channel Communication
  • Recurring Issues
  • Issue Tracking
  • Knowledge Base Management
  • Email Management
  • Support Ticket Tracking
  • Monitoring
  • Project Management
  • Issue Auditing
  • Prioritization
  • Task Progress Tracking
  • Self Service Portal
  • Surveys & Feedback
  • SLA Management
  • Contract/License Management
  • Compliance Tracking
  • Cost Tracking
  • Procurement Management
  • Supplier Management
  • Configuration Management
  • Asset Tracking
  • Maintenance Management
  • Reporting/Analytics
  • Audit Management
  • Inventory Management
  • Change Management
  • Requisition Management
  • Support Ticket Management
  • Barcode/Ticket Scanning
  • Alerts/Notifications
  • Release Management
  • Contract/License Management
  • Knowledge Management
  • Activity Dashboard
  • Self Service Portal
  • Workflow Management
  • Service Catalog
  • Third-Party Integrations
  • Configuration Management
  • Alerts/Notifications
  • Inventory Management
  • Change Management
  • Problem Management
  • Compliance Management
  • Task Management
  • Support Ticket Management
  • Real-Time Monitoring
  • Resource Allocation & Planning
  • Service Request Management
  • Full Text Search
  • Self Service Portal
  • SEO Management
  • Customizable Branding
  • Feedback Management
  • Reporting/Analytics
  • Rich Text Editor
  • Cataloging/Categorization
  • Multi-Language
  • Customizable Templates
  • Collaboration Tools
  • User Management
  • Drag & Drop Editor
  • Mobile Interface
  • WYSIWYG Editor
  • Knowledge Management
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Escalation
  • Asset Lifecycle Management
  • Automated Responses
  • Automated Routing
  • Change Management
  • Collaboration Tools
  • Configurable Workflow
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Help Desk Management
  • Incident Management
  • IT Asset Management
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Multi-Language
  • Prioritization
  • Problem Management
  • Release Management
  • Reporting/Analytics
  • Self Service Portal
  • Service Catalog
  • Service Reporting
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management

Web Help Desk Pricing

Pricing Type

  • Pricing Type Flat Rate

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • Yes Yes

Payment Frequency

  • One-Time Payment One-Time Payment

Plans & Packages

Web Help Desk License

$753 One-time

Web Help Desk FAQs

  • Yes, Web Help Desk offers a free version.

  • Yes, Web Help Desk offers a free trial.

  • No, Credit Card details are not required for the Web Help Desk trial.

  • Web Help Desk offers the following pricing plans & packages:

    Web Help Desk License

    $753 One-time

  • Web Help Desk supports the following payment frequencies:

    • One-Time Payment

  • No, Web Help Desk does not offer an API.

  • Web Help Desk offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base

  • Web Help Desk offers training with the following options:
    • Documentation , Videos

  • Web Help Desk supports the following languages:
    • Arabic , Bulgarian , Czech , Danish , German , English , Estonian , Finnish , French , Hebrew , Croatian , Hungarian , Italian , Japanese , Georgian , Dutch , Norwegian , Polish , Portuguese , Russian , Albanian , Turkish , Chinese (Simplified) , Fijian

  • Following are the typical users of the Web Help Desk:
    • Self-Employed , Small-Business , Midsize-Business

  • Web Help Desk supports the following deployment:
    • Cloud Hosted , On-Premise

  • Web Help Desk supports the following devices and operating systems:
    • Web-Based , iPhone , Windows , Linux