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Dameware Overview

Dameware is a powerful remote support software designed to help IT professionals manage and troubleshoot systems from anywhere. The platform offers a comprehensive suite of tools for remote access, system management, and technical support, ensuring efficient and effective resolution of technical issues. Dameware’s intuitive interface allows support teams to easily connect to remote machines, perform system diagnostics, and troubleshoot problems in real-time, regardless of the user’s location. Advanced features such as remote desktop control, file transfer, and multi-platform support (Windows, Mac, and Linux) enhance the versatility and functionality of remote support operations. The software also includes robust security features, such as encryption and session logging, to protect sensitive information and ensure compliance with data protection regulations. Additionally, Dameware integrates seamlessly with existing IT management tools and ticketing systems, facilitating a unified approach to customer support and incident management. With features like user management, automated reporting, and performance analytics, Dameware empowers organizations to streamline their IT support processes, improve response times, and enhance overall customer satisfaction through a reliable and user-friendly remote support software solution.

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Dameware Screenshot & Video

Contact Details

  • Vendor Name SolarWinds
  • Founded 1999
  • Location United States

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Computer & Network Security, Health, Oil & Energy, Retail, Wellness & Fitness, Wellness and Fitness

Dameware Features

  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control
  • Release Management
  • Contract/License Management
  • Knowledge Management
  • Activity Dashboard
  • Self Service Portal
  • Workflow Management
  • Service Catalog
  • Third-Party Integrations
  • Configuration Management
  • Alerts/Notifications
  • Inventory Management
  • Change Management
  • Problem Management
  • Compliance Management
  • Task Management
  • Support Ticket Management
  • Real-Time Monitoring
  • Resource Allocation & Planning
  • Service Request Management
  • Multiple Authentication Methods
  • Access Management
  • Data Security
  • Self Service Portal
  • Push Notifications
  • Credential Management
  • Single Sign On
  • Authentication
  • Access Controls/Permissions
  • Biometrics
  • Data Verification
  • Mobile Authentication
  • Secure Login
  • Two-Factor Authentication
  • Real-Time Chat
  • Screen Sharing
  • Access Controls/Permissions
  • Diagnostics Tools
  • Mobile Access
  • Remote Printing
  • Reporting/Analytics
  • Screen Recording
  • Remote Access/Control
  • File Transfer
  • Multiple Monitor Access
  • Collaboration Tools
  • Troubleshooting
  • Configuration Management
  • Task Management
  • IT Asset Management
  • Remediation Management
  • User Management
  • Vulnerability Scanning
  • Real-time Alerts
  • For MSPs
  • Policy Management
  • Maintenance Scheduling
  • Network Monitoring
  • Real-Time Monitoring
  • Audit Trail
  • Patch Management
  • Mobile Access
  • Uptime Reporting
  • Support Ticket Management
  • Deployment Management
  • Compliance Management
  • Session Recording
  • Remote Access/Control
  • Remote Monitoring & Management
  • Unattended Access
  • Access Controls/Permissions
  • Collaboration Tools
  • Surveys & Feedback
  • Reporting/Analytics
  • Real-Time Notifications
  • File Sharing
  • Screen Sharing
  • Session Transfer
  • Diagnostic Tools
  • Chat/Messaging
  • Real-Time Chat
  • Real-Time Monitoring
  • Troubleshooting
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Escalation
  • Asset Lifecycle Management
  • Automated Responses
  • Automated Routing
  • Change Management
  • Collaboration Tools
  • Configurable Workflow
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Help Desk Management
  • Incident Management
  • IT Asset Management
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Multi-Language
  • Prioritization
  • Problem Management
  • Release Management
  • Reporting/Analytics
  • Self Service Portal
  • Service Catalog
  • Service Reporting
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management

Dameware Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • NA

Dameware FAQs

  • No, Dameware does not offer a free version.

  • Yes, Dameware offers a free trial.

  • No, Credit Card details are not required for the Dameware trial.

  • No, Dameware does not offer an API.

  • Dameware offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • Dameware offers training with the following options:
    • Webinar , Documentation , Videos

  • Dameware supports the following languages:
    • English

  • Following are the typical users of the Dameware:
    • Self-Employed , Small-Business , Midsize-Business

  • Dameware supports the following deployment:
    • Cloud Hosted

  • Dameware supports the following devices and operating systems:
    • Web-Based , iPhone , Android