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Remedyforce Overview

Remedyforce is a powerful help desk software solution designed to streamline IT service management for organizations of all sizes. Built on the Salesforce platform, Remedyforce offers a comprehensive suite of features for incident management, service request fulfillment, and change management. With its intuitive interface, IT teams can efficiently track and resolve issues, ensuring minimal downtime and improved service delivery. The software’s automation capabilities allow for the creation of workflows and ticket routing, enhancing response times and operational efficiency. Additionally, Remedyforce provides robust reporting and analytics tools that offer insights into service performance, helping organizations identify trends and areas for improvement. The integration with Salesforce ensures seamless data flow and enhances collaboration across departments. By implementing Remedyforce, organizations can optimize their IT support processes, improve user satisfaction, and align IT services with business objectives.

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Contact Details

  • Vendor Name BMC Software
  • Founded 1998
  • Location United States

Support

    NA

Training

  • NA

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Computer Software, Government Administration, Higher Education, Information Technology & Services

Remedyforce Features

  • Cataloging/Categorization
  • Knowledge Base Management
  • Single Sign On
  • Communication Management
  • SSL Security
  • Text Editing
  • Activity Tracking
  • Social Media Integration
  • Access Controls/Permissions
  • Decision Support
  • Document Management
  • Collaboration Tools
  • Drag & Drop
  • Live Chat
  • Surveys & Feedback
  • Self Service Portal
  • Alerts/Notifications
  • Full Text Search
  • Commenting/Notes
  • Discussions/Forums
  • Tagging
  • Widgets
  • Content Management
  • Content Library
  • Multi-Language
  • Calendar Management
  • Approval Process Control
  • Reporting/Analytics
  • Activity Dashboard
  • Activity Tracking
  • Role-Based Permissions
  • Calendar Management
  • Compliance Tracking
  • Alerts/Notifications
  • No-Code
  • Email Management
  • Real Time Notifications
  • Collaboration Tools
  • Document Storage
  • Real Time Reporting
  • Rules-Based Workflow
  • Graphical Workflow Editor
  • Task Management
  • Search/Filter
  • Monitoring
  • Progress Tracking
  • Document Management
  • Drag & Drop
  • Template Management
  • Workflow Configuration
  • Business Process Automation
  • Commenting/Notes
  • Access Controls/Permissions
  • Forms Management
  • Project Workflow
  • Monitoring
  • Alerts/Notifications
  • Disaster Recovery
  • Backup and Recovery
  • Risk Assessment
  • Activity Dashboard
  • Incident Management
  • Policy Management
  • Secure Data Storage
  • Action Management
  • Vulnerability Management
  • Document Management
  • Multi-Channel Communication
  • Risk Management
  • Emergency Notification
  • Crisis Management
  • Business Impact Analysis
  • Compliance Management
  • Routing
  • Multi-Channel Communication
  • Case Management
  • Issue Tracking
  • Activity Dashboard
  • Email Templates
  • Prioritization
  • Customer Service Analytics
  • Forms Management
  • Knowledge Base Management
  • Access Controls/Permissions
  • Feedback Management
  • Chat/Messaging
  • Real Time Notifications
  • Customer Complaint Tracking
  • Self Service Portal
  • Social Media Integration
  • Support Ticket Management
  • Interaction Tracking
  • Survey/Poll Management
  • Email Management
  • Alerts/Escalation
  • Live Chat
  • Collaboration Tools
  • Canned Responses
  • SLA Management
  • Performance Metrics
  • Appointment Management
  • Real Time Notifications
  • Customer Segmentation
  • Employee Management
  • Queue Management
  • Virtual Assistant
  • Customer History
  • Call Routing
  • SMS Messaging
  • Email Management
  • Voice Mail
  • Call Center Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Live Chat
  • Activity Tracking
  • Self Service Portal
  • Alerts/Escalation
  • Auto-Responders
  • Support Ticket Management
  • Engagement Tracking
  • Surveys & Feedback
  • Social Media Integration
  • Contact Management
  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control
  • Service Catalog
  • Alerts/Escalation
  • Multi-Channel Communication
  • Configuration Management
  • Inventory Management
  • Approval Process Control
  • Contract/License Management
  • Asset Tracking
  • Prioritization
  • Activity Tracking
  • Change Management
  • Knowledge Base Management
  • Self Service Portal
  • Incident Management
  • Alerts/Notifications
  • Chat/Messaging
  • Project Management
  • SLA Management
  • Access Controls/Permissions
  • Problem Management
  • Availability Management
  • Support Ticket Management
  • Surveys & Feedback
  • Help Desk Management
  • Capacity Management
  • Release Management
  • Asset Lifecycle Management
  • Task Management
  • Audit Trail
  • Remote Access & Monitoring
  • Change Management
  • SLA Management
  • Activity Tracking
  • Knowledge Management
  • Dashboard
  • Audit Management
  • Self Service Portal
  • Patch Management
  • Capacity Management
  • Configuration Management
  • License Management
  • Alerts/Notifications
  • Inventory Management
  • Compliance Management
  • Remote Access/Control
  • Server Monitoring
  • Event Logs
  • Task Management
  • Incident Management
  • SSL Security
  • Audit Trail
  • Access Controls/Permissions
  • Ticket Management
  • Maintenance Scheduling
  • Chat/Messaging
  • Issue Auditing
  • IT Asset Tracking
  • IT Risk Management
  • Network Security
  • Issue Scheduling
  • Customizable Reports
  • Real Time Notifications
  • Chat/Messaging
  • Help Desk Management
  • Assignment Management
  • Task Management
  • Collaboration Tools
  • Role-Based Permissions
  • Commenting/Notes
  • Ticket Management
  • Alerts/Notifications
  • Projections
  • Multi-Channel Communication
  • Recurring Issues
  • Issue Tracking
  • Knowledge Base Management
  • Email Management
  • Support Ticket Tracking
  • Monitoring
  • Project Management
  • Issue Auditing
  • Prioritization
  • Task Progress Tracking
  • Self Service Portal
  • Surveys & Feedback
  • SLA Management
  • Diagnostic Tools
  • Collaboration Tools
  • Event Logs
  • Alerts/Notifications
  • Performance Metrics
  • Issue Tracking
  • Reporting/Analytics
  • Real Time Reporting
  • Audit Management
  • Root Cause Analysis
  • Incident Management
  • Baseline Manager
  • Transaction Monitoring
  • Server Monitoring
  • Uptime Reporting
  • Access Controls/Permissions
  • Application Management
  • Database Monitoring
  • Container Monitoring
  • Electronic Signature
  • Forms Creation & Design
  • Customizable Templates
  • Offline Access
  • Archiving & Retention
  • Collaboration Tools
  • Drag & Drop
  • Version Control
  • Forms Management
  • Process/Workflow Automation
  • Full Text Search
  • Third-Party Integrations
  • Data Import/Export
  • Access Controls/Permissions
  • File Storage
  • Customizable Forms
  • Contract/License Management
  • Compliance Tracking
  • Cost Tracking
  • Procurement Management
  • Supplier Management
  • Configuration Management
  • Asset Tracking
  • Maintenance Management
  • Reporting/Analytics
  • Audit Management
  • Inventory Management
  • Change Management
  • Requisition Management
  • Support Ticket Management
  • Barcode/Ticket Scanning
  • Alerts/Notifications
  • Release Management
  • Contract/License Management
  • Knowledge Management
  • Activity Dashboard
  • Self Service Portal
  • Workflow Management
  • Service Catalog
  • Third-Party Integrations
  • Configuration Management
  • Alerts/Notifications
  • Inventory Management
  • Change Management
  • Problem Management
  • Compliance Management
  • Task Management
  • Support Ticket Management
  • Real-Time Monitoring
  • Resource Allocation & Planning
  • Service Request Management
  • Full Text Search
  • Self Service Portal
  • SEO Management
  • Customizable Branding
  • Feedback Management
  • Reporting/Analytics
  • Rich Text Editor
  • Cataloging/Categorization
  • Multi-Language
  • Customizable Templates
  • Collaboration Tools
  • User Management
  • Drag & Drop Editor
  • Mobile Interface
  • WYSIWYG Editor
  • Knowledge Management
  • Alerts/Notifications
  • Customization
  • Patch Testing
  • Dashboard
  • Access Controls/Permissions
  • Approval Process Control
  • Patch Prioritization
  • Policy Management
  • Automatic Patch Deployment
  • Remote Access/Control
  • Scheduling
  • Remote Update/Installation
  • Server Monitoring
  • Network Wide Management
  • Vulnerability Scanning
  • Compliance Management
  • Automatic Scans
  • Scheduling
  • Capacity Planning
  • Event Logs
  • Incident Management
  • Maintenance Scheduling
  • CPU Monitoring
  • Real-Time Monitoring
  • Patch Management
  • Server Monitoring
  • Virtual Machine Monitoring
  • Email Monitoring
  • Credential Management
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Escalation
  • Asset Lifecycle Management
  • Automated Responses
  • Automated Routing
  • Change Management
  • Collaboration Tools
  • Configurable Workflow
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Help Desk Management
  • Incident Management
  • IT Asset Management
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Multi-Language
  • Prioritization
  • Problem Management
  • Release Management
  • Reporting/Analytics
  • Self Service Portal
  • Service Catalog
  • Service Reporting
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management

Remedyforce Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA

Remedyforce FAQs

  • No, Remedyforce does not offer a free version.

  • Yes, Remedyforce offers a free trial.

  • No, Credit Card details are not required for the Remedyforce trial.

  • No, Remedyforce does not offer an API.

  • Remedyforce supports the following languages:
    • English

  • Following are the typical users of the Remedyforce:
    • Self-Employed , Small-Business , Midsize-Business

  • Remedyforce supports the following deployment:
    • Cloud Hosted

  • Remedyforce supports the following devices and operating systems:
    • Web-Based