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In-App Mobile-First Customer Service Platform

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Helpshift Overview

Helpshift is a digital customer service platform that streamlines how businesses handle customer support. It's mainly used in mobile apps and websites. Helpshift allows companies to manage customer queries efficiently using automation and live chat. One of its standout features is the in-app messaging system. This lets users get help without leaving the app, enhancing their experience. Helpshift also uses AI and bots to quickly answer common questions. This reduces response times and frees up human agents for more complex issues. It includes tools for tracking customer issues and analyzing support performance. With its user-friendly interface and integration capabilities, Helpshift helps businesses improve their customer support and maintain high customer satisfaction levels.

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Helpshift Screenshot & Video

Contact Details

  • Vendor Name Helpshift
  • Founded 2011
  • Location United States
  • Employees 101-500

Support

  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Languages Supported

English

Industries

Computer Software, E-commerce, Information Technology & Services, Manufacturing, Wholesale

Helpshift Features

  • Performance Metrics
  • Appointment Management
  • Real Time Notifications
  • Customer Segmentation
  • Employee Management
  • Queue Management
  • Virtual Assistant
  • Customer History
  • Call Routing
  • SMS Messaging
  • Email Management
  • Voice Mail
  • Call Center Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Live Chat
  • Activity Tracking
  • Self Service Portal
  • Alerts/Escalation
  • Auto-Responders
  • Support Ticket Management
  • Engagement Tracking
  • Surveys & Feedback
  • Social Media Integration
  • Contact Management
  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control
  • Transfers/Routing
  • Document Storage
  • Mobile Access
  • Search/Filter
  • Single Sign On
  • Support Ticket Management
  • Screen Sharing
  • Reporting/Analytics
  • Proactive Chat
  • Auto-Responders
  • Multi-Channel Communication
  • Real Time Notifications
  • Offline Form
  • Collaboration Tools
  • CRM
  • Interaction Tracking
  • Transcripts/Chat History
  • Contact Management
  • Geotargeting
  • Chat/Messaging
  • File Sharing
  • Canned Responses
  • Email Management
  • Surveys & Feedback

Helpshift Pricing

Pricing Type

  • Pricing Type Usage Based

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial 30 Days

Free Version

  • NA

Payment Frequency

  • NA
Pricing Page  

Plans & Packages

Starter

$150 Per Month

Helpshift FAQs

  • No, Helpshift does not offer a free version.

  • Yes, Helpshift offers a free trial.

  • No, Credit Card details are not required for the Helpshift trial.

  • Helpshift offers the following pricing plans & packages:

    Starter

    $150 Per Month

  • No, Helpshift does not offer an API.

  • Helpshift offers support with the following options:
    • Email , Phone , Chat , Knowledge Base

  • Helpshift offers training with the following options:
    • In-person , Webinar , Documentation

  • Helpshift supports the following languages:
    • English

  • Following are the typical users of the Helpshift:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Helpshift supports the following deployment:
    • Cloud Hosted

  • Helpshift supports the following devices and operating systems:
    • Web-Based , iPhone , Android