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Omnichannel Contact Centers for every budget and business size

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RingCentral Contact Center Overview

RingCentral Contact Center is a cloud-based communication solution designed for customer service operations. It offers an array of features for efficient customer engagement and management. Key functionalities include interactive voice response (IVR), automatic call distribution (ACD), and omnichannel support, which allows agents to interact through various channels like voice, email, chat, and social media. The platform also integrates workforce optimization tools, helping to streamline staff scheduling and performance tracking. Real-time analytics and reporting are available, giving insights into customer interactions and service efficiency. The system supports integration with popular CRM software, enhancing customer data management. Its user-friendly interface and customizable options make it adaptable for different business needs. RingCentral Contact Center aims to improve customer experience and operational efficiency with its comprehensive set of tools.

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RingCentral Contact Center Screenshot & Video

Contact Details

  • Vendor Name RingCentral
  • Founded 1999
  • Location United States
  • Employees 1000+

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android
  • Windows Windows
  • Mac Mac
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Languages Supported

English

Industries

Agriculture, Broadcast Media, Construction, Consumer Goods, Consumer Services, Education Management, Entertainment, Financial Services, Hospital & Health Care, Information Technology & Services, Legal Services, Leisure & Travel, Manufacturing, Non-profit Organization Management, Oil & Energy, Public Sector, Real Estate, Retail, Sports, Telecommunications, Transportation/Trucking/Railroad, Utilities

RingCentral Contact Center Features

  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control
  • Call Recording
  • Computer Telephony Integration
  • Call Routing
  • Call Monitoring
  • Call Logging
  • Call Center Management
  • Activity Dashboard
  • Call Tracking
  • Callback Scheduling
  • Progressive Dialer
  • Manual Dialer
  • Call Transfer
  • Voice Mail
  • Contact Management
  • Inbound Call Center
  • Chat/Messaging
  • Outbound Call Center
  • Alerts/Escalation
  • CRM
  • Multi-Channel Communication
  • IVR/Voice Recognition
  • Call Scripting
  • Caller ID
  • Automatic Call Distribution
  • Queue Management
  • Call Reporting
  • Auto-Dialer
  • Blended Call Center
  • Predictive Dialer
  • Interaction Tracking
  • Transfers/Routing
  • Document Storage
  • Mobile Access
  • Search/Filter
  • Single Sign On
  • Support Ticket Management
  • Screen Sharing
  • Reporting/Analytics
  • Proactive Chat
  • Auto-Responders
  • Multi-Channel Communication
  • Real Time Notifications
  • Offline Form
  • Collaboration Tools
  • CRM
  • Interaction Tracking
  • Transcripts/Chat History
  • Contact Management
  • Geotargeting
  • Chat/Messaging
  • File Sharing
  • Canned Responses
  • Email Management
  • Surveys & Feedback
  • Customizable Templates
  • Sales Trend Analysis
  • Calendar Management
  • Lead Capture
  • Workflow Management
  • Interaction Tracking
  • Opportunity Management
  • Performance Metrics
  • Email Management
  • Pipeline Management
  • Calendar Sync
  • Email Marketing
  • Task Management
  • Forecasting
  • Campaign Management
  • Contact Management
  • Document Storage
  • Social Media Integration
  • Collaboration Tools
  • Sales Reports
  • Web-based Deployment
  • Lead Management
  • Internal Chat Integration
  • Lead Generation
  • Lead Qualification
  • Marketing Automation
  • Quotes/Estimates
  • Referral Tracking
  • Reporting/Analytics
  • Territory Management
  • Deal Management
  • Lead Nurturing
  • Role-Based Permissions

RingCentral Contact Center Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial 14 Days

Free Version

  • NA

Payment Frequency

  • Annual Subscription Annual Subscription
  • Monthly Subscription Monthly Subscription
Pricing Page  

Plans & Packages

Core

$9.99 Per Month

RingCentral Contact Center FAQs

  • No, RingCentral Contact Center does not offer a free version.

  • Yes, RingCentral Contact Center offers a free trial.

  • No, Credit Card details are not required for the RingCentral Contact Center trial.

  • RingCentral Contact Center offers the following pricing plans & packages:

    Core

    $9.99 Per Month

  • RingCentral Contact Center supports the following payment frequencies:

    • Annual Subscription , Monthly Subscription

  • No, RingCentral Contact Center does not offer an API.

  • RingCentral Contact Center offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base

  • RingCentral Contact Center offers training with the following options:
    • In-person , Webinar , Documentation

  • RingCentral Contact Center supports the following languages:
    • English

  • Following are the typical users of the RingCentral Contact Center:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • RingCentral Contact Center supports the following deployment:
    • Cloud Hosted

  • RingCentral Contact Center supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows , Mac , Linux