Best Free Call Center Software

Zendesk Suite is a customer service software that streamlines interactions between businesses and their customers. It offers a unified interface for managing customer support across multiple channels like email, chat, phone, and social media. The suite includes ticketing system features for efficient issue tracking and resolution. Key functionalities also encompass a knowledge base for self-servic... Read more about Zendesk Suite

Amazon Connect is a cloud-based contact center solution developed by Amazon Web Services (AWS). It offers a range of features to manage customer interactions effectively. The service includes an intuitive interface for easy setup and operation. Key features include interactive voice response (IVR) for automated call handling and intelligent routing to direct calls to the right agent. Amazon Connec... Read more about Amazon Connect

Oracle B2C Service is a comprehensive help desk software designed to enhance customer support and engagement for businesses. This platform offers a suite of tools for managing customer interactions, tracking issues, and providing timely resolutions. With an intuitive interface, Oracle B2C Service allows support teams to create and manage support tickets, monitor response times, and ensure high-qua... Read more about Oracle B2C Service

Salesforce Service Cloud is a customer service application that combines various support features into one platform. It offers a comprehensive ticketing system that handles customer inquiries from multiple channels, like email, phone, and social media. The platform includes a knowledge base for self-service support, allowing customers to find answers quickly. Live agent chat and AI-powered chatbot... Read more about Salesforce Service Cloud

XM for Customer Experience is a comprehensive Customer Experience Software designed to help businesses collect and analyze customer feedback to improve their products and services. The platform offers tools for gathering feedback through surveys, reviews, and direct interactions, providing businesses with actionable insights into customer preferences and satisfaction. XM for Customer Experience fe... Read more about XM for Customer Experience

Zoho Desk is a customer service software designed to help businesses manage customer support activities efficiently. It offers a range of features including a ticketing system, which organizes customer inquiries from various channels into a single interface for easier tracking and response. The software also includes a help center, allowing customers to find answers on their own through knowledge ... Read more about Zoho Desk

Webex Contact Center, developed by Cisco, is a cloud-based solution for customer service management. It offers a range of features to enhance customer interactions. The system includes multi-channel support, allowing agents to communicate via voice, email, chat, and social media. Its interactive voice response (IVR) system guides callers efficiently. Real-time and historical analytics are availabl... Read more about Webex Contact Center

Sprinklr Service is a modern customer care platform designed to manage customer interactions across various digital channels. It centralizes communication from social media, messaging apps, email, and web chat into one unified dashboard. This tool enables efficient handling of customer inquiries and feedback. Features include automated responses to common questions, which helps in quick resolution... Read more about Sprinklr Service

Sprinklr is an all-encompassing social media analytics tool designed to empower brands to optimize their online engagement and marketing strategies. This powerful platform offers comprehensive insights into social media performance, enabling businesses to track key performance indicators (KPIs) across multiple channels. Sprinklr’s user-friendly interface allows for real-time monitoring of audien... Read more about Sprinklr

Twilio Flex is a powerful software solution tailored for modern contact centers. It empowers businesses with a comprehensive suite of communication and customer engagement tools. With Flex, you can easily customize your contact center operations, adapting to your unique needs. Its intuitive interface enables efficient call routing, messaging, and email support. Real-time reporting and analytics pr... Read more about Twilio Flex

GoTo Connect is an advanced VoIP software solution that combines voice, video, and messaging services to enhance communication and collaboration for businesses. Designed for flexibility and ease of use, GoTo Connect allows users to make high-quality voice calls, conduct video conferences, and send instant messages—all from a single platform. The software is cloud-based, enabling users to access ... Read more about GoTo Connect

Freshcaller is a cloud-based call center solution designed to meet the needs of businesses of various sizes. It offers an intuitive interface for managing calls, with features like call routing, call recording, and multi-level IVR (Interactive Voice Response) for efficient call management. The product includes real-time call analytics, allowing for performance monitoring and decision-making. Fresh... Read more about Freshcaller

RingCentral Contact Center is a cloud-based communication solution designed for customer service operations. It offers an array of features for efficient customer engagement and management. Key functionalities include interactive voice response (IVR), automatic call distribution (ACD), and omnichannel support, which allows agents to interact through various channels like voice, email, chat, and so... Read more about RingCentral Contact Center

NICE CXOne is a comprehensive cloud-based customer experience platform. It integrates various communication channels like voice, email, chat, and social media for seamless customer interactions. The platform features advanced analytics tools, providing insights into customer behavior and agent performance. NICE CXOne includes an automatic call distributor (ACD) for effective call routing and an in... Read more about NICE CXone

MiVoice Business Solution is a comprehensive business phone systems software designed to enhance communication and collaboration within organizations. This platform offers a suite of features for managing voice calls, video conferencing, and team messaging seamlessly. With its user-friendly interface, employees can easily access communication tools, enabling efficient collaboration across departme... Read more about MiVoice Business Solution

Vonage Business Communications is a leading telephony software solution designed to enhance communication and collaboration within organizations. This cloud-based platform offers a wide range of features, including voice calling, video conferencing, messaging, and team collaboration tools, all integrated into a single application. Vonage enables businesses to streamline their communication process... Read more about Vonage Business Communications

Bitrix24 is a versatile business management platform designed to streamline tasks and boost team collaboration. It serves as a centralized hub, integrating tools for communication, project management, and customer relationship management. With features like file sharing, automation, calendars, and task tracking, Bitrix24 simplifies daily operations for businesses of all sizes. Its user-friendly in... Read more about Bitrix24

Dialpad Ai Contact Center is a modern communication platform designed for efficient customer service. It uses AI to transcribe calls in real-time, providing instant insights and support to agents. The software integrates voice, video, and messaging in one place, making it easier to manage customer interactions across different channels. It offers customizable call routing to ensure customers reach... Read more about Dialpad Ai Contact Center

Dialpad is an innovative predictive dialer software designed to enhance the efficiency of sales and customer service teams. This platform utilizes advanced algorithms to automatically dial phone numbers and connect agents with live calls, minimizing idle time and increasing productivity. With Dialpad, users can easily manage call lists, track customer interactions, and access real-time analytics t... Read more about Dialpad

Genesys Cloud CX is a cloud-based customer experience platform that offers comprehensive tools for customer engagement and support. It provides a unified interface for handling communications across multiple channels, including voice, chat, email, and social media. Key features include an intuitive contact center solution, enabling efficient management of customer interactions. Genesys Cloud CX al... Read more about Genesys Cloud CX

NOLA is a customer relationship management (CRM) software that enables businesses to manage interactions, track leads, and improve client engagement. The platform’s contact management features allow users to store and organize customer information in a centralized database, making it easy to access client details, track communication history, and enhance service quality. NOLA’s lead management... Read more about NOLA

InGenius is a robust customer service software designed to enhance communication between businesses and customers. It integrates seamlessly with existing CRM systems, allowing customer service teams to manage interactions through phone, email, and chat more efficiently. InGenius provides features like click-to-call, automated logging, and screen pop-ups to improve productivity and reduce response ... Read more about InGenius

Bria is a versatile call center software designed to optimize communication for customer service teams and call centers. This platform offers a range of features that enhance call management, such as automatic call distribution, call recording, and real-time reporting. With its intuitive interface, Bria enables agents to manage calls efficiently and provide exceptional customer service. The softwa... Read more about Bria

3CX is a versatile, software-based PBX (Private Branch Exchange) solution designed to manage business communications. It supports both VoIP (Voice over Internet Protocol) and traditional phone lines. 3CX offers features like video conferencing, live chat, and mobile apps, facilitating remote communication. Its call center functionalities include call queuing, reporting, and recording. The system i... Read more about 3CX

LiveAgent is a comprehensive customer support software designed to enhance customer service experiences. It offers a multi-channel helpdesk solution, integrating emails, live chat, social media, and phone calls into a single platform. Key features include ticket management, which organizes customer inquiries from various channels into a unified inbox. Live chat support allows real-time interaction... Read more about LiveAgent