Best Complaint Management Software for Small Businesses (Free & Paid)

Zendesk Suite is a customer service software that streamlines interactions between businesses and their customers. It offers a unified interface for managing customer support across multiple channels like email, chat, phone, and social media. The suite includes ticketing system features for efficient issue tracking and resolution. Key functionalities also encompass a knowledge base for self-servic... Read more about Zendesk Suite

Salesforce Service Cloud is a customer service application that combines various support features into one platform. It offers a comprehensive ticketing system that handles customer inquiries from multiple channels, like email, phone, and social media. The platform includes a knowledge base for self-service support, allowing customers to find answers quickly. Live agent chat and AI-powered chatbot... Read more about Salesforce Service Cloud

SAP Customer Experience is a comprehensive customer service software designed to enhance interactions between businesses and their clients. This powerful platform provides tools for managing customer inquiries, tracking support tickets, and delivering personalized service across multiple channels. With its intuitive interface, service teams can efficiently resolve issues, ensuring customer satisfa... Read more about SAP Customer Experience

XM for Customer Experience is a comprehensive Customer Experience Software designed to help businesses collect and analyze customer feedback to improve their products and services. The platform offers tools for gathering feedback through surveys, reviews, and direct interactions, providing businesses with actionable insights into customer preferences and satisfaction. XM for Customer Experience fe... Read more about XM for Customer Experience

Jira Service Management is a versatile tool designed for IT service management and customer support. It streamlines incident, problem, and change management, enabling teams to respond to and resolve issues efficiently. This platform integrates easily with other Jira products, fostering collaboration among development and operational teams. Key features include a customizable service desk, facilita... Read more about Jira Service Management

Zoho Desk is a customer service software designed to help businesses manage customer support activities efficiently. It offers a range of features including a ticketing system, which organizes customer inquiries from various channels into a single interface for easier tracking and response. The software also includes a help center, allowing customers to find answers on their own through knowledge ... Read more about Zoho Desk

Remedyforce is a powerful help desk software solution designed to streamline IT service management for organizations of all sizes. Built on the Salesforce platform, Remedyforce offers a comprehensive suite of features for incident management, service request fulfillment, and change management. With its intuitive interface, IT teams can efficiently track and resolve issues, ensuring minimal downtim... Read more about Remedyforce

Freshdesk is a cloud-based customer service software offering a suite of tools to streamline support processes. It features a multi-channel ticketing system, allowing teams to manage conversations from email, chat, phone, and social media in one place. The software includes automation tools to assign tickets to the right agents and prioritize urgent issues. Freshdesk's self-service options, like k... Read more about Freshdesk

Bitrix24 is a versatile business management platform designed to streamline tasks and boost team collaboration. It serves as a centralized hub, integrating tools for communication, project management, and customer relationship management. With features like file sharing, automation, calendars, and task tracking, Bitrix24 simplifies daily operations for businesses of all sizes. Its user-friendly in... Read more about Bitrix24

CivicPlus SeeClickFix 311 CRM is a powerful issue tracking software designed for local governments and municipalities to manage citizen requests and improve community engagement. This platform allows citizens to report non-emergency issues such as potholes, streetlight outages, or maintenance needs directly from their smartphones or computers. The software streamlines the reporting process by capt... Read more about CivicPlus SeeClickFix 311 CRM

NOLA is a customer relationship management (CRM) software that enables businesses to manage interactions, track leads, and improve client engagement. The platform’s contact management features allow users to store and organize customer information in a centralized database, making it easy to access client details, track communication history, and enhance service quality. NOLA’s lead management... Read more about NOLA

AssurX Complaint Management is a powerful software solution that helps businesses and organizations handle customer complaints effectively and efficiently. The platform enables users to log, track, and resolve complaints in a streamlined, organized manner, ensuring that issues are addressed in a timely fashion. AssurX offers tools to categorize complaints, assign them to appropriate departments, a... Read more about AssurX Complaint Management

Ideagen Quality Management software is a comprehensive solution that helps organizations maintain high standards of quality across their operations. Designed for industries like manufacturing, healthcare, and aviation, the platform enables businesses to track compliance, manage audits, and ensure that quality control processes are consistently followed. Ideagen automates the documentation and repo... Read more about Ideagen Quality Management

Front is a customer communication platform that centralizes email, social media, and other messaging into a single, streamlined inbox. It allows teams to collaborate effectively on customer communications by assigning, sharing, and discussing messages without switching between tools. Front's features include shared inboxes to ensure transparency and prevent duplicated efforts, and personalized inb... Read more about Front

Aptean Respond is a complaint and feedback management software designed for businesses to handle customer issues effectively. It centralizes the process of tracking, managing, and resolving customer complaints. The software offers features like case management, which helps in organizing and responding to customer queries efficiently. It includes a dashboard for monitoring complaint trends and perf... Read more about Aptean Respond

HappyFox Help Desk is a cloud-based customer support software designed to simplify ticketing and helpdesk operations. It centralizes customer requests from various channels, including email, chat, and social media, into a unified ticketing system. HappyFox offers automated ticket sorting and assignment, which streamlines workflow and improves response time. The platform includes a self-service kno... Read more about HappyFox Help Desk

Vtiger CRM is a cloud-based customer relationship management software tailored for small to medium-sized businesses. It centralizes customer information, making it easy to track interactions and manage customer relationships. The software offers sales automation, helping in managing leads, opportunities, and sales pipelines. Marketing tools within Vtiger assist in executing campaigns and tracking ... Read more about Vtiger CRM

LiveAgent is a comprehensive customer support software designed to enhance customer service experiences. It offers a multi-channel helpdesk solution, integrating emails, live chat, social media, and phone calls into a single platform. Key features include ticket management, which organizes customer inquiries from various channels into a unified inbox. Live chat support allows real-time interaction... Read more about LiveAgent

EQ Complaints professional is a specialized complaint management software designed to help organizations efficiently handle, track, and resolve customer complaints, ensuring enhanced customer satisfaction and continuous improvement. The platform offers a comprehensive suite of features including complaint intake, categorization, workflow automation, resolution tracking, and reporting, ensuring tha... Read more about EQ Complaints professional

Apptivo is a cloud-based suite of business applications designed to support various aspects of organizational management. It includes a comprehensive CRM system for effective customer relationship management, streamlining communication and sales processes. The software offers project management tools, facilitating task tracking and team collaboration. Inventory management within Apptivo assists in... Read more about Apptivo

EthicsPoint is a robust issue-tracking software designed to help organizations manage complaints, misconduct reports, and compliance issues efficiently. It streamlines the reporting process, ensuring anonymity and confidentiality, which encourages employees to raise concerns without fear. The software enables administrators to track, investigate, and resolve issues systematically, reducing risks a... Read more about EthicsPoint

NeoAssist is a cutting-edge customer service software designed to enhance communication between businesses and their customers. With features that include live chat, ticket management, and automated responses, NeoAssist helps companies provide timely and effective support. Its user-friendly interface allows customer service representatives to manage inquiries from multiple channels seamlessly, ens... Read more about NeoAssist

MasterControl Quality Excellence is a robust document management software designed for regulated industries such as healthcare, pharmaceuticals, and manufacturing. The platform helps organizations manage quality documents, track revisions, and ensure compliance with industry standards and regulations. MasterControl offers tools for document approval workflows, version control, and secure access ma... Read more about MasterControl Quality Excellence

Intouch Insight CX Platform is a robust complaint management software designed to improve customer experience by efficiently handling and resolving customer complaints. This platform provides tools for tracking, categorizing, and analyzing complaints, enabling businesses to identify recurring issues and take corrective action. With automated workflows and real-time notifications, Intouch Insight C... Read more about Intouch Insight CX Platform

Customer Complaint Management Software is a specialized solution designed to help businesses efficiently handle and resolve customer grievances. It offers a centralized platform for logging, tracking, and managing complaints, ensuring that each issue is addressed promptly and effectively. The software features automated workflows for complaint escalation, status updates, and resolution tracking, r... Read more about Customer Complaint Management Software