Best Contact Center Quality Assurance Software

Zendesk QA is a specialized contact center quality assurance software designed to help businesses monitor, evaluate, and enhance the performance of their customer support teams. The platform offers a comprehensive suite of tools for recording and analyzing customer interactions across various channels, including phone, email, chat, and social media, ensuring that customer service standards are con... Read more about Zendesk QA

XM for Customer Experience is a comprehensive Customer Experience Software designed to help businesses collect and analyze customer feedback to improve their products and services. The platform offers tools for gathering feedback through surveys, reviews, and direct interactions, providing businesses with actionable insights into customer preferences and satisfaction. XM for Customer Experience fe... Read more about XM for Customer Experience

Sprinklr is an all-encompassing social media analytics tool designed to empower brands to optimize their online engagement and marketing strategies. This powerful platform offers comprehensive insights into social media performance, enabling businesses to track key performance indicators (KPIs) across multiple channels. Sprinklr’s user-friendly interface allows for real-time monitoring of audien... Read more about Sprinklr

Qfiniti is an advanced call center software designed to enhance the efficiency and effectiveness of customer service operations. This platform provides tools for managing inbound and outbound calls, tracking performance metrics, and improving agent productivity, ensuring that organizations can deliver exceptional customer support. Qfiniti features an intuitive dashboard that allows managers to mon... Read more about Qfiniti

Medallia Agent Connect is a sophisticated customer satisfaction software designed to enhance the quality of customer interactions and improve overall service delivery. It offers a suite of tools for capturing customer feedback in real-time, analyzing sentiment, and identifying areas for improvement. Medallia Agent Connect integrates seamlessly with contact center platforms, enabling agents to acce... Read more about Medallia Agent Connect

Avaya Cloud Office is a comprehensive unified communications software solution that integrates voice, video, messaging, and collaboration tools into a single platform. Designed for businesses of all sizes, Avaya Cloud Office enables teams to connect and communicate seamlessly, regardless of location. The platform offers features such as HD video conferencing, mobile and desktop accessibility, and ... Read more about Avaya Cloud Office

Verint Automated Quality Management is a cutting-edge software solution designed to improve the quality and performance of contact centers. The platform automates the process of evaluating customer interactions, providing real-time insights into agent performance and customer satisfaction. With Verint Automated Quality Management, contact center managers can track and assess a wide range of perfor... Read more about Verint Automated Quality Management

Nextiva Contact Center is a cloud-based call center solution designed to streamline customer service operations and enhance customer experiences. It offers features like intelligent call routing, interactive voice response (IVR), and omnichannel support, including voice, email, chat, and social media interactions. The software provides real-time analytics and reporting tools that help businesses m... Read more about Nextiva Contact Center

Calabrio ONE is a robust call center software solution designed to enhance customer engagement and operational efficiency in contact centers. This platform provides a comprehensive suite of tools for workforce optimization, quality assurance, and analytics, enabling organizations to deliver exceptional customer service. With Calabrio ONE, managers can effectively schedule agents, track performance... Read more about Calabrio ONE

CallMiner Eureka is a leading speech analytics software designed to help organizations analyze and improve customer interactions. This platform provides tools for transcribing and analyzing phone calls, identifying trends, and measuring customer sentiment, ensuring that businesses can enhance their service quality. With its intuitive interface, CallMiner Eureka allows users to easily access and re... Read more about CallMiner Eureka

Enghouse Recording and Quality Management is a robust contact center quality assurance software designed to enhance customer service and optimize agent performance. This comprehensive platform provides tools for recording calls, evaluating interactions, and generating detailed reports to assess quality standards. With its user-friendly interface, supervisors can easily monitor live calls, review r... Read more about Enghouse Recording and Quality Management

inConcert Contact Center is an advanced call center software solution that empowers businesses to manage customer interactions efficiently. It offers a robust suite of features, including multi-channel support for voice, email, and chat, ensuring seamless customer communication across platforms. With its intelligent routing capabilities, inConcert assigns calls to the most qualified agents, enhanc... Read more about inConcert Contact Center

eDesk is a comprehensive customer service software designed to enhance support operations and improve customer satisfaction for organizations. This platform provides robust tools for managing customer inquiries, tracking support tickets, and optimizing communication. With its user-friendly interface, customer service teams can easily access customer data, manage support requests, and respond to in... Read more about eDesk

Centrical is an innovative sales enablement software designed to enhance the performance and productivity of sales teams. This comprehensive platform provides tools for training, coaching, and performance management, empowering sales professionals to reach their full potential. With personalized learning paths and gamification features, Centrical motivates sales reps to engage with training conten... Read more about Centrical

Playvox is a leading customer service software that empowers organizations to enhance their support operations and improve customer satisfaction. With its comprehensive suite of features, Playvox offers tools for quality assurance, workforce management, and performance analytics. This platform enables businesses to monitor interactions across various channels, ensuring that agents meet quality sta... Read more about Playvox

Observe.AI is a call center software powered by artificial intelligence, designed to enhance the performance and efficiency of customer service teams. The software leverages AI-driven analytics to evaluate call quality, identify customer sentiment, and track agent performance. Observe.AI’s real-time monitoring feature enables supervisors to provide instant feedback and support to agents, helping... Read more about Observe.AI

Cresta is an AI-driven sales enablement software designed to empower sales teams with real-time coaching, insights, and support during customer interactions. By analyzing conversations and identifying successful sales techniques, Cresta provides agents with actionable guidance, helping them close deals more effectively. The platform’s AI algorithms monitor live interactions, suggesting responses... Read more about Cresta

QEval is a comprehensive call center software designed to enhance the efficiency and effectiveness of customer service operations. It offers a suite of tools including call routing, automatic call distribution, interactive voice response (IVR), and real-time monitoring. QEval also provides detailed analytics and reporting features, enabling managers to track performance metrics, identify areas for... Read more about QEval

MaestroQA is a customer loyalty software solution that helps businesses improve customer satisfaction by providing quality assurance and feedback management tools. Designed for customer service teams, MaestroQA enables companies to monitor interactions, assess performance, and gather insights to improve service quality. The software provides a platform for creating scorecards and evaluating custom... Read more about MaestroQA

Scorebuddy is a quality management software designed to help organizations improve customer service and operational performance by monitoring and analyzing call center interactions. The platform offers customizable scorecards, which allow businesses to evaluate agent performance based on key quality metrics. Scorebuddy also provides detailed reporting and analytics to help managers identify trends... Read more about Scorebuddy

Balto is an AIdriven call center software designed to improve agent performance in real time by offering live call guidance and performance analytics. With features like realtime call monitoring, speech analysis, and AIdriven suggestions, Balto helps agents handle customer queries effectively, enhancing customer satisfaction and reducing call times. The software enables supervisors to monitor call... Read more about Balto

Convin is a comprehensive contact center quality assurance software designed to enhance the performance and productivity of customer service teams. With Convin, businesses can monitor, evaluate, and improve interactions between agents and customers to ensure consistent service quality. The software utilizes artificial intelligence (AI) and machine learning to analyze customer conversations in real... Read more about Convin

Squaretalk is a robust call center software that helps businesses manage inbound and outbound calls with ease. Designed for both small businesses and large enterprises, Squaretalk enables teams to provide high-quality customer service by consolidating all communication into a unified platform. The software includes features such as automatic call routing, real-time analytics, interactive voice res... Read more about Squaretalk

Castel Detect Live is a cutting-edge speech recognition software designed to enhance customer interactions by automating the transcription and analysis of voice communications. This platform offers a robust suite of features that enable businesses to capture, analyze, and utilize voice data effectively. With Castel Detect Live, users can automatically transcribe customer calls, allowing for accura... Read more about Castel Detect Live

Call Center Studio is a comprehensive Customer Service Software designed to streamline and enhance the operations of call centers and customer support teams. It offers a robust platform for managing inbound and outbound calls, tracking customer interactions, and optimizing support workflows, ensuring efficient and effective customer service delivery. Call Center Studio features intuitive tools for... Read more about Call Center Studio