Best Customer Service Software for Small Businesses (Free & Paid)

Zendesk Suite is a customer service software that streamlines interactions between businesses and their customers. It offers a unified interface for managing customer support across multiple channels like email, chat, phone, and social media. The suite includes ticketing system features for efficient issue tracking and resolution. Key functionalities also encompass a knowledge base for self-servic... Read more about Zendesk Suite

Dynamics 365 Customer Service is a cutting-edge software designed to revolutionize how businesses interact with their customers. At its core, this software offers a suite of tools that streamline customer support and enhance the overall experience. Its user-friendly interface makes it accessible even for those not tech-savvy, ensuring a smooth integration into daily operations. Key features includ... Read more about Dynamics 365 Customer Service

Dynamics 365 is a powerful customer relationship management (CRM) software designed to enhance business operations and improve customer engagement. This comprehensive platform integrates various business applications, enabling users to manage sales, marketing, customer service, and field operations seamlessly. With its robust analytics and reporting capabilities, Dynamics 365 provides valuable ins... Read more about Dynamics 365

HubSpot's Service Hub is an all-in-one platform that helps businesses provide exceptional customer service and support. With tools like ticketing, knowledge base, live chat, and customer feedback surveys, Service Hub enables businesses to streamline their support processes, improve customer satisfaction, and strengthen customer relationships. This user-friendly platform empowers businesses to del... Read more about HubSpot Service Hub

Zendesk QA is a specialized contact center quality assurance software designed to help businesses monitor, evaluate, and enhance the performance of their customer support teams. The platform offers a comprehensive suite of tools for recording and analyzing customer interactions across various channels, including phone, email, chat, and social media, ensuring that customer service standards are con... Read more about Zendesk QA

Oracle Service is a comprehensive customer experience software platform designed to help businesses deliver exceptional service across multiple channels. With features like AI-powered chatbots, case management, and customer self-service portals, Oracle Service enhances both customer support and engagement. The platform allows businesses to track and resolve customer issues in real time, ensuring t... Read more about Oracle Service

Salesforce Service Cloud is a customer service application that combines various support features into one platform. It offers a comprehensive ticketing system that handles customer inquiries from multiple channels, like email, phone, and social media. The platform includes a knowledge base for self-service support, allowing customers to find answers quickly. Live agent chat and AI-powered chatbot... Read more about Salesforce Service Cloud

Odoo is a comprehensive customer relationship management (CRM) software designed to enhance customer engagement and streamline sales processes for businesses. This platform provides powerful tools for managing customer interactions, tracking leads, and automating marketing campaigns seamlessly. With its user-friendly interface, sales teams can easily access customer data, monitor sales pipelines, ... Read more about Odoo

IMIchat is a state-of-the-art Customer Service Software designed to elevate the support experience for both businesses and their customers. It offers a comprehensive suite of tools that facilitate efficient and effective customer interactions across multiple channels, including live chat, email, social media, and phone. IMIchat's intuitive interface allows support agents to manage and respond to i... Read more about IMIchat

SAP Service Cloud is a powerful software designed to transform customer service operations for businesses. It's ideal for companies of various sizes seeking to provide exceptional customer support. The software centralizes customer interactions from multiple channels, making it easier to manage and respond to queries efficiently. Key features include automation of routine tasks, insightful analyti... Read more about SAP Service Cloud

SAP Customer Experience is a comprehensive customer service software designed to enhance interactions between businesses and their clients. This powerful platform provides tools for managing customer inquiries, tracking support tickets, and delivering personalized service across multiple channels. With its intuitive interface, service teams can efficiently resolve issues, ensuring customer satisfa... Read more about SAP Customer Experience

Sparkcentral by Hootsuite is a dynamic customer engagement software that revolutionizes how businesses connect with their audience. It's designed to manage customer conversations across various digital channels like social media, messaging apps, and live chat. This powerful tool centralizes communication, making it easier for companies to respond quickly and effectively to customer queries and fee... Read more about Sparkcentral by Hootsuite

Heyday is a cutting-edge Conversational AI Platform Software designed to enhance customer engagement, support, and satisfaction through intelligent, real-time interactions. This comprehensive platform offers a wide range of features, including natural language processing, chatbot creation, multi-channel support, and advanced analytics, ensuring that businesses can effectively manage and optimize t... Read more about Heyday

Jira Service Management is a versatile tool designed for IT service management and customer support. It streamlines incident, problem, and change management, enabling teams to respond to and resolve issues efficiently. This platform integrates easily with other Jira products, fostering collaboration among development and operational teams. Key features include a customizable service desk, facilita... Read more about Jira Service Management

Zoho Desk is a customer service software designed to help businesses manage customer support activities efficiently. It offers a range of features including a ticketing system, which organizes customer inquiries from various channels into a single interface for easier tracking and response. The software also includes a help center, allowing customers to find answers on their own through knowledge ... Read more about Zoho Desk

Zoho Assist is a versatile remote support software designed to facilitate seamless remote access and support for businesses of all sizes. This platform enables IT professionals to connect with clients or employees instantly, providing technical assistance from virtually anywhere. With its intuitive interface, Zoho Assist allows users to initiate remote sessions quickly, share screens, and resolve ... Read more about Zoho Assist

ProProfs Poll Maker is an intuitive survey software designed to help organizations create engaging polls and surveys effortlessly. This platform provides a user-friendly interface that allows users to design custom surveys with various question types, including multiple-choice, rating scales, and open-ended questions. With ProProfs Poll Maker, businesses can easily distribute surveys through email... Read more about ProProfs Poll Maker

Get Satisfaction is a cutting-edge customer loyalty software designed to foster engagement and strengthen relationships between businesses and their customers. This innovative platform provides tools for creating and managing loyalty programs, enabling companies to reward customers for their purchases and interactions. With Get Satisfaction, businesses can easily track customer behavior, preferenc... Read more about Get Satisfaction

Sprinklr is an all-encompassing social media analytics tool designed to empower brands to optimize their online engagement and marketing strategies. This powerful platform offers comprehensive insights into social media performance, enabling businesses to track key performance indicators (KPIs) across multiple channels. Sprinklr’s user-friendly interface allows for real-time monitoring of audien... Read more about Sprinklr

Khoros Care is a comprehensive social media management software designed to enhance customer engagement and brand reputation. This platform provides tools for monitoring social media channels, managing customer interactions, and analyzing brand sentiment. With Khoros Care, users can respond to customer inquiries in real time, track social media performance, and gain insights into audience preferen... Read more about Khoros Care

Sprout Social is a comprehensive social media management platform that redefines how businesses connect, engage, and analyze their online presence. As a centralized solution, Sprout Social allows users to schedule posts, monitor conversations, and analyze performance across various social media channels. Its intuitive interface facilitates efficient collaboration among team members, streamlining t... Read more about Sprout Social

ServiceNow Customer Service Management is a dynamic software designed to revolutionize how businesses handle customer service. Ideal for companies of all sizes, it centralizes customer requests and inquiries from various channels into a single, easy-to-navigate platform. This feature ensures quick and effective responses, boosting customer satisfaction. The software excels in automating routine ta... Read more about ServiceNow Customer Service Management

Web Help Desk is a comprehensive help desk software designed to streamline and enhance customer support operations for businesses of all sizes. The platform offers a robust suite of tools for ticket management, knowledge base creation, live chat, and reporting, ensuring efficient and effective resolution of customer inquiries and issues. Web Help Desk’s intuitive interface allows support teams t... Read more about Web Help Desk

Remedyforce is a powerful help desk software solution designed to streamline IT service management for organizations of all sizes. Built on the Salesforce platform, Remedyforce offers a comprehensive suite of features for incident management, service request fulfillment, and change management. With its intuitive interface, IT teams can efficiently track and resolve issues, ensuring minimal downtim... Read more about Remedyforce

Freshdesk is a cloud-based customer service software offering a suite of tools to streamline support processes. It features a multi-channel ticketing system, allowing teams to manage conversations from email, chat, phone, and social media in one place. The software includes automation tools to assign tickets to the right agents and prioritize urgent issues. Freshdesk's self-service options, like k... Read more about Freshdesk