Blog

9 Key Features to Look for in Logistics CRM Software: Checklist for Logistics CRM

Are you a startup freight forwarder looking for logistics CRM software to efficiently manage and maintain your business relationships with customers? Or are you running a small transportation company and looking for a dedicated CRM to close more deals and

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How to Get More Customer Reviews (5 Proven Strategies)

Get customer reviews to create word-of-mouth in the digital space. The reviews you get from actual users are not just testimonials, but trust signals that skyrocket your SaaS sales and boost credibility and brand reputation. This is because 93% of customers

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5 Reasons Why Customer Reviews Are Important For Your SaaS Product

It is usual for users to feel overwhelmed by the sheer number of SaaS options. They may be searching for the perfect CRM, a streamlined project management tool, or a robust marketing automation platform — but the choices are endless. And

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Who Uses CRM Systems?

There are hundreds and thousands of companies, from SMBs to enterprise-level, who use CRM software. 40,097, to be precise. They are all leveraging CRM systems to take their businesses to new heights. But what is actually a CRM system? Why

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7 Best Practices to Maximize Financial Reporting Automation

Lengthy, error-prone financial reporting processes are quickly becoming a thing of the past. As we lean more on data than ever before, finance professionals are ditching inefficient manual processes to leverage financial reporting automation. What is automated financial reporting? It’s

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What is Omnichannel Customer Service and How Does it Work?

Would you like to get your consumers more engaged and provide them with the support they need? Then, you need an omnichannel customer service strategy. With this strategy, your customers can easily communicate with your sales and support staff through

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10 Live Chat Metrics to Track and Improve Customer Satisfaction

Meeting customer needs is a top priority for business leaders. As more and more of us prefer to chat with support agents via live chat sessions rather than over the phone or email, it’s more crucial than ever to make

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A Guide to the Omnichannel Customer Journey

Once upon a time, a customer entered a store, made a purchase, and left. For many businesses, that covers the beginning and end of the customer journey. Yet, times have changed. Today, we interact with businesses across a range of

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